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Message from the CEO

03 Jan, 2017

Dear Business Partners,

A warm welcome to the New Year! I hope that you had a relaxing holiday season and that you were able to spend quality time with your family and loved ones.

This year we have a number of life changing propositions aimed at improving and cementing our relationship with you. Our customers are at the centre of everything we do so our strategic theme for the year is “Enhancing Customer Experience.” This calls for a progressive overhaul of our internal processes and systems to ensure that your expectations are exceeded every time you interact with any touch point of our organization – from the conduct of the security men at our branches to the quick disbursement of our salary overdraft facilities.

This year will also mark the beginning of UMB Bank’s differentiated use of technology to give our customers speed and convenience. I am personally eager and excited to lead this initiative because we are not going to perpetuate what is currently in the market. Our intention is to be ahead of the market so that you, our valued partners, will be the ultimate beneficiaries.

In the spirit of enhancing your experience with us this year, I kindly entreat you to give us your candid feedback. You may reach our Contact Centre from 6am to 9pm Monday to Friday on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988.  Alternatively, you can also contact us on our social media platforms including Facebook, Twitter and LinkedIn.

I wish you and your loved ones the best for the year and I look forward to expanding your relationship with UMB.


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