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Message from the CEO
07 Feb, 2017
Dear Business Partners,
A warm welcome to the month of February. For us at UMB, the month of January presented us with an opportunity to set the tone for exceeding expectations this year.
As I indicated last month, our theme for the year is Enhancing Customer Experience and I will be providing you with regular updates on our journey towards excellence in customer service as we travel with you in 2017. In January, we launched an internal re - orientation and training programme to ensure that we deepen the commitment of all staff members to exceeding the expectations of our stakeholders.
In January, I also travelled to Guangzhou, China, together with UMB’s Head of Business Banking, Mr. Ernest Tetteh, and the Head of Credit, Mr. Frederick Awuku to meet with prospective Chinese business customers and to introduce them to our tailored products designed with our SME clients in mind.
We also welcomed Mr. Kevin Cain, a seasoned banker with over 30 years of international banking experience, to the UMB family as our new Director of Consumer and Business Banking. In this role, Kevin will be responsible for the strategic direction and growth of the Personal Banking, Private Banking and Business Banking arms of the bank. He will also drive the expansion of the bank’s transaction and electronic banking channels. Kevin has already hit the ground running and through his efforts, UMB is now a proud member of the UK – Ghana Chamber of Commerce.
UMB has always been a good corporate citizen with a passion for developing the communities in which we operate. We subscribe to the view that a “business that makes nothing but profit is a poor business”. In this spirit, I am elated to announce that we will be inaugurating the UMB Foundation later this month. UMB Foundation is an independent charitable organization that will implement the corporate social responsibility initiatives of the Bank and UMB Capital. UMB Foundation will support projects in education, health and the restoration of heritage sites in Ghana.
I am also happy to share that this year marks the 45th anniversary of the establishment of UMB. This milestone is worth celebrating and I will keep you updated on some of the activities that we have planned for this momentous occasion.
I wish you all the best for the month of February and I look forward to serving you in one of our branches.