Universal Merchant Bank delivers customer-focused banking services that are friendly, relevant, interesting, rewarding, intuitive and fun. Learn more

Message from the CEO


07 May, 2017

Dear Business Partners,

Last month I shared with you our impressive 2016 financial results and this month I have more great news to share with you.

We have successfully launched the UMB instant VISA cards. This means that you can now receive your UMB VISA Classic card, UMB VISA Business card and the UMB VISA Prepaid card within minutes at all UMB branches.  As a bank that is committed to enhancing customer experience, we knew that we needed to significantly decrease the 10 day waiting period for VISA cards and I am very proud to note that we have achieved this important objective.

In my April message to you, our cherished partners, I informed you that UMB has created liquidity space of up to 100 million US Dollars to support the government’s One District, One Factory initiative. As part of this partnership, we have created the UMB PPP Incubator Centre and I am happy to let you know that we will be launching the UMB PPP Incubator Centre this month.  The Centre will be located at the UMB Centre for Businesses in Madina, Accra, which we will also launching together with the UMB PPP Incubator Centre in May 2017. 

Let me take the opportunity to briefly summarize the UMB PPP Incubator Centre and the UMB Centre for Businesses concepts. The UMB PPP Incubator Centre will provide a range of services, technical support and financing to qualified private sector businesses to help realize the government’s One District, One Factory initiative.

While the UMB PPP Incubator Centre will cater for companies who want to participate in the government’s One District, One Factory initiative and other Public Private Partnership arrangements, the UMB Centre for Businesses is a centre that has been set up outside our normal banking operations to cater exclusively to the needs of all categories of SMEs.

Last, but not least, we have welcomed six students from the prestigious Harvard Business School as part of a required first-year course at Harvard Business School called FIELD, which stands for Field Immersion Experiences for Leadership Development. UMB is one of 156 FIELD Global Partners in 13 countries around the world.  The students are assisting us to undertake a project that will explore innovative ways to enhance the growth of UMB in the digital banking space. I am looking forward to receiving their recommendations and continuing our partnership with the school.

As we say at UMB, we are big on small business. The UMB PPP Incubator Centre and the UMB Centre for Businesses will assist to further develop the private and SME sectors and through this development, we will ultimately have a positive impact on our economy. We hope that all our partners will support us in our quest to play a role in reviving our economy. Thank you. 

Read archived messages