Our desire is to serve our clients and exceed their expectations. Please let us know all about your UMB experience. And if you do have a problem, let us put things right. Simply fill in our online feedback form.

Looking for additional information, please visit our Frequently Asked Questions page.

You may also call our Contact Centre on between 8am and 5pm (Ghana time), Monday - Friday on MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988. or chat live with a representative by clicking the link at the bottom of your screen.


You can always reach us at the address below and we will be happy to help you.


Universal Merchant Bank

SSNIT Emporium Building 
Accra, Ghana

Email: wedocare@myumbbank.com