Overview

Universal Merchant Bank (UMB) is a full-service financial institution specializing in customized banking products and services. Opened on March 15, 1972, UMB is a leading Ghanaian indigenous bank with considerable financial expertise. Through our Corporate, Business, Private, Personal and E-Channels Banking departments, we are able to adequately address the financial needs of various segments of the market. Furthermore, our Trade, Treasury and Credit departments complement our broad range of financial services with their unique and innovative banking products. Additionally, with thirty-five (35) branches located across Ghana; three (3) UMB Centres for Businesses (Kumasi, Accra and Kasoa); one (1) UMB PPP Incubator Centre located in Accra; and a vast ATM network, UMB makes banking easy and accessible.

Core Values

• Speed
• Passion
• Excellence
• Ethics
• Diligence

Our core values permeate everything that we do and they inform our approach to delivering exceptional financial products and services. At UMB, we operate with S.P.E.E.D.

Major Achievements

In our over five decades of existence, the bank has accomplished many noteworthy feats, including:

• 2022 Consumer Banking Award for Best Bank in Service Quality
• 2022 Consumer Banking Award for 5 Star in Service Quality
• 2022 Business Banking Awards for 5 Star in Customer Satisfaction
• 2022 Consumer Banking Awards for Best Bank in Customer Satisfaction
• 2020 Most Improved Bank in Best Use of Technology, 10th Ghana Information Technology and Telecom Awards
• 2019 Ghana’s Best 50 for Customer Service Excellence, 8^th Customer Service Awards
• 2019 Best in Customer Service – Bank of the Year, 8^th Customer Service Awards
• 2019 Best Bank Award for Cyber Security Risk Management, Ghana Information Technology and Telecom Awards
• 2019 Best Retail Bank Ghana, International Business Magazine Awards
• 2018 Best Innovation in Retail Banking Ghana, International Banker
• 2018 Best Bank Award for Cyber Security Risk Management, Ghana Information Technology and Telecom Awards
• 2018 Corporate Bank of the Year (Ghana), Global Banking and Finance Awards
• 2017 Best Bank Award for Cyber Security Risk Management, Ghana Information Technology and Telecom Awards
• 2017 Corporate Bank of the Year (Ghana), Global Banking and Finance Awards
• 2016 Brand Leadership Award, Brand Excellence Awards
• 2016 Student Friendly Bank of the Year, Ghana Tertiary Awards
• 2016 Gender Sensitivity in Branch Management Award, National Women in Finance Awards
• 2015 Best Performing Bank MTN Mobile Money Month
• 2006 Best Bank in Short and Long Term Financing, Ghana Banking Awards
• 2005 Best Bank in Trade Financing and Advisory Services, Ghana Banking Awards
• 2004 Best Bank in Customer Care, Ghana Banking Awards
• 2003 Best Bank of the Year, Ghana Banking Awards
• The establishment of a hire purchase and leasing business in Ghana
• The promotion and formation of the first Discount House in Ghana
• Handled the share issues of 8 out of 10 companies when there was no Stock Exchange in Ghana in the 1970’s
• The initiation of the preparatory work in the establishment of the Ghana Stock Exchange (GSE)
• The sponsorship and registration of about 50% of the companies on the GSE
• The arrangement and formation of the mortgage company currently known as HFC Bank Limited
• Served as an advisory body in the acquisition of SSB Bank by Societe’ Generale
• The merger of Ashanti Goldfields and Anglogold