At UMB, we are committed to exceptional customer service. We believe in ensuring that your experience with UMB is a wonderful one so we have instituted UMB Service Standards so that we can assure you of the same excellent service at every one of our branches.
UMB Service Standards
We promise to you, our dear customer, that:
- We will always greet you warmly and with a smile.
- We will always serve you within 5 minutes of your entrance into the Banking Hall.
- We will always inform you of our transaction processing time.
- We will always answer your phone call by the 3rd ring with urgency and enthusiasm.
- We will always respond to your correspondence within 24 hours.
- We will ensure that our ATM is always available, 24/7.
- We will always act with courtesy and in a professional manner.
- We will get your request right the first time, every time.
- We will always listen to you and be responsive to your needs.
- We work with Speed, Passion, Excellence, Ethics and Diligence