Message from the CEO

Dear Business Partner,


A very warm welcome to you as we kick off the second half of 2019 and I am pleased that UMB, your indigenous bank of choice, is a proud sponsor of the live broadcast of the 2019 Africa Cup of Nation in Egypt on your local radio and television channels covering the length and breadth of Ghana. This is our Bank’s way of ensuring that every Ghanaian enjoys the beautiful game of football while demonstrating our support for the Ghana Blackstars. It is our fervent hope that the team bring home the coveted trophy after close to forty decades of drought.


Before I continue, allow me to recap a few of the activities in the month of June; as it turned out to be busy, here at UMB. As part of our Customer Appreciation activities, we hosted three Financial Literacy programmes at our Tema East branch, UMB Centre for Businesses in Kasoa and Madina for our valued customers and prospects in and around the catchment areas. For us at UMB, these periodic customer engagements are very necessary as it gives us the opportunity to share knowledge and new ideas as well as gather feedback from our valued customers that will significantly help us to improve our service and product offering.


I am pleased to announce that UMB was adjudged the Best Bank Award in Cyber Security Risk Management, for the third successive year, at the 9th Ghana Information Technology and Telecom Awards (GITTA) held in Accra. Also, myself and our Ag. Head of I.T., Mr. Sylvester Apedoe were adjudged the Emerging ICT Driven CEO of the Year and CIO of the Year, respectively. We dedicate the awards to our cherished customers and it is our promise to continuously exceed their expectations with our new and existing products; as well as in our service delivery.


Over the years, UMB has contributed significantly in youth development through educational support in Ghana. And as part of our Bank’s efforts to increase our corporate social responsibility efforts and in our quest to continue impacting our society, we hosted a section of students from the 5 Garrison Education Centre, Burma Camp at our Head office for the maiden UMB Open Day Tour.


The UMB Open Day Tour was an insightful experience for myself and my colleagues; and especially the students as they got first-hand knowledge of some the back-end operations of a typical bank. It will also help guide their future career aspirations. We, at UMB, intend to extend this opportunity to other schools in order to impact and impart knowledge to the future generations.


On that note, I look forward to a wonderful month this July. Thank you for choosing to bank with us and for your continued loyalty to UMB!



UMB Wins 3 Awards at the 2019 Ghana Information Technology and Telecom Awards (GITTA)

Acting Head of I.T., Mr. Sylvester Apedoe receiving the award

Universal Merchant Bank (UMB) won three awards at the 9th Ghana Information Technology and Telecom Awards (GITTA) held in Accra, on Friday, June 28, 2019. The annual event, now in its ninth year, was on the theme “Celebrating Innovation and Excellence in the ICT Sector” with the Vice President of Ghana, Dr. Mahamudu Bawumia delivering the keynote address.

The Bank was adjudged the Best Bank Award for Cyber Security Risk Management at the event. This is the third consecutive year that UMB has received this coveted award and its indicative of the Bank’s significant investment in ICT in order to secure our cyber environment and our customers.

The other two awards went to our Acting CEO, Mr. Benjamin Amenumey and Acting Head, I.T., Mr. Sylvester Apedoe who received Emerging ICT-Driven CEO of the Year and CIO of the Year awards, respectively.

UMB and UMB Foundation Hosts Maiden “UMB Open Day” Tour

Mr. Benjamin Amenumey, Acting CEO of UMB (middle) and some Bank officials in a group photo with the students

As part of efforts to create a meaningful impact in the educational sector with its corporate social responsibility initiatives, Universal Merchant Bank (UMB) through the UMB Foundation, has hosted a section of students from the 5 Garrison Education Centre, Burma Camp at its Head Office for the maiden UMB Open Day Tour.

The two hour interactive UMB Open Day Tour was not only aimed at inspiring the students in their career decisions in the future but ultimately to offer them a first-hand experience of the day-to-day operations of the Bank and the functions of the various departments.

In his welcome address, the Acting Chief Executive of UMB, Mr. Benjamin Amenumey encouraged the students to study hard to become responsible citizens and to aspire to greater career goals. Mr. Amenumey further expressed his excitement with the exercise and reiterated UMB’s continuous commitment to support the educational sector with similar interactions.

On behalf of the students, the school officials who accompanied the students expressed their gratitude to the management of UMB for this opportunity and commended the Bank for the wonderful gesture.


Message from the CEO

Dear Business Partners,

Welcome to another promising month and Barka da Sallah to our Muslim brothers and sisters. We at UMB join hands with you all in the celebration of this year’s Eid ul-Fitr. As you mark the end of the holy month of Ramadan, we wish every celebrant peace, prosperity and happiness.


I am pleased to let you know that we recently partnered with the Chartered Institute of Supply Chain Management (CISCM) to commemorate the World Supply Chain Day. The week-long celebration was on the theme “Effective Integrated Supply Chain Management For The Attainment Of The Ghana Beyond Aid Agenda”. Although I could not be present for the Sunyani celebration, UMB was ably represented during the panel discussion by our Acting COO, Mr. Felix Awuku; Director for Strategy & Growth, Mr. Kwame Adjei-Adjivonh and our Head of Procurement, Mr. Enoch Dugbartey to discuss the importance of effective integrated supply chain management practices in the banking and financial sector.


On a much lighter and fun note, and as part of our team bonding and corporate social networking activities; UMB participated in this year’s Joy Sports Invitational Tournament. Team UMB participated in various sporting categories including football and basketball. Although we could not win the ultimate prize, I am pleased to share that the enthusiastic participation and dedication of our sports men earned us the Best Participating Team trophy. I am confident that, come same time next year, Team UMB will win gold and let me take this opportunity to congratulate Team UMB and all the other participants especially the winning teams.


As I end here, let me reiterate our commitment to delivering world-class banking services to you, our valued customer. As such, please do not hesitate to share your feedback on any of our products and services with us by calling on any of our toll-free lines MTN, AirtelTigo and Vodafone 0800-100880 and other lines on 0302 633 988. We are also active on our official Facebook, Twitter and Instagram pages – interact with us!


Thank you for choosing to bank with us and have a great month!