Message from the CEO

Dear Business Partner,

Welcome to the month of June. I must admit that the months have dragged on especially as we continue to get through the challenges that COVID-19 presents in our business environment.

Although COVID-19 has disrupted the business space, we, at UMB, are very committed to weathering the storms with you as your strategic business and financial partner. It is therefore in this regard that we have put in place financial and non-financial support such as special loan packages, renegotiation of loan terms, free business advisory services, moratoriums and so much more to help affected SME’s stay in business.

I hereby encourage you to call on your dedicated Relationship Manager or visit any of our branches nationwide to access this wonderful support, especially, businesses that have challenges in these trying times.

Even as we look forward to welcoming you in our various branches across the country, we have adjusted to the new normal to ensure that we keep you and our staff safe at all times. We have therefore heightened our COVID-19 health and safety protocols across all our touchpoints and branches and revamped our digital offerings such as our UMB SpeedApp, the UMB internet banking platform and our newest tap and pay feature on our VISA cards to give you a seamless banking experience anytime. We welcome you to sign up for any of our wonderful digital service offerings so that you too can enjoy convenient banking on your terms wherever you are.

Our 24-hour customer care I must say is the best and in our bid to delight you even more, we have included a 24-hour WhatsApp Banking feature to provide you with excellent customer care for all your enquires or comments about any of our products, services or processes. Please call us on 0302633988, 0800100880 (Toll Free) or chat with us on WhatsApp on 0266020400.

It is my personal conviction that we will soon overcome this pandemic and return to normalcy and as such I urge you to continue to stay safe by protecting yourself and others.

I wish you a productive month and we look forward to building a meaningful relationship with you.


Message from the CEO

Dear Business Partner,

Welcome to a new month. First and foremost, my thoughts and prayers are with you and your loved ones during this difficult period. Like so many of us, it saddens me to learn, on a daily basis, the dire effects this coronavirus pandemic is having on individuals and businesses.

Given the situation we find ourselves in, we at UMB have prepared financial relief packages for our retail and business customers who have been hard-hit by this pandemic. That said, you can reach out to your Relationship Manager or visit any of our branches to learn how you can take advantage of our COVID-19 financial relief packages. This is a demonstration of our commitment to you, through thick and thin.

Despite the unprecedented challenges we face, I want you to know that we are open and doing business across all our thirty-six branches. Our highest priority remains the health and safety of our valued customers and employees. Although our banking halls are safe and secure, our ways of serving you in our banking halls have slightly altered in line with social distancing protocols and mandatory wearing of masks with the aim of protecting you, our valued customer and employees.

As part of our COVID-19 response initiatives, I am also pleased to announce that we have created a dedicated webpage ( to help you stay up-to-date with latest developments and actions at UMB during this period.

We are continuously monitoring the situation and we will respond appropriately as and when there are any developments. For now, I wish you all the best and please stay safe and healthy. UMB needs you alive!


Message from the CEO

Dear Business Partner,

As you all may be aware, the novel Coronavirus (COVID-19) has presented an extraordinary challenge for us to fight together. In that regard, UMB, as a business, is closely observing local and international developments regarding the coronavirus (COVID-19) pandemic and all the necessary protocols are in place to ensure the safety of our customers and employees.

I want to take this opportunity to implore you to remain calm and optimistic knowing that humanity will prevail. Be assured, that UMB is available to provide you with exceptional service even in these uncertain times. As part of our measures, we have triggered aspects of our business continuity plan in response and anticipation of the impact of the coronavirus (COVID-19) in the environment.

At UMB, your health and safety is of concern to us and that is why we have taken stringent precautionary measures across our branch network and touchpoints aimed at safeguarding the health and safety of you, our valued customers as well as employees. To do our part in mitigating the impact of the coronavirus (COVID-19), we continue to encourage our customers to perform their banking transactions using our suite of 24-hour electronic channels anytime, anywhere. From our range of UMB Instant Visa debit cards, UMB UnionPay International cards, E-zwich cards, UMB internet banking platform and the innovative UMB SpeedApp for your seamless banking needs.

The pillar to UMB’s exceptional service delivery is our staff, for that reason, we are adhering to the health and safety guide from the Ghana Health Service for enhanced preventative procedures and awareness at all of our branches to protect our staff and customers. We have also enabled our staff who can work from home to do so in line with social distancing and crowd control protocols.

As we encourage the use of our electronic banking channels, please be mindful of potential scams that could occur as a result of this situation. Remember, UMB will never call or email you asking for your PIN or internet banking credentials. Also, be weary of links or attachments contained in texts or emails and exercise caution before clicking or opening them.

We appreciate the financial burden this pandemic has brought unto some of our customers. That is why UMB is offering loans of up to GHS200,000 to salaried workers of both private and public institutions to make life easier in this difficult time. In addition, UMB will give three to six months’ moratorium on the loans to ease their financial burden.

If you have recently changed your phone number, residential address, or email address, it is important that you notify us of the change through the UMB SpeedApp or branch walk-in so we can update your records held with us to facilitate ease of communication and access to all our banking services.

To quote Desmond Tutu, who once said “hope is being able to see that there is light despite all of the darkness.” Our future depends on what we do today and so I want to encourage everyone to be hopeful and observe the precautionary measures from the Ghana Health Service and other relevant state agencies as the situation unfolds. We hope and pray that everyone is able to stay safe!

Thank you for your continued trust in UMB and for your business.


UMB awards full scholarship to 2019 overall best WASSCE student

UMB CEO, Mr. Benjamin Amenumey presenting the full scholarship to 2019 Overall Best Candidate, Melisa Amoah at the WAEC Distinction Awards.

Universal Merchant Bank (UMB) has presented a full scholarship to the 2019 overall best WASSCE candidate, Melisa Abena Okyerewaa Amoah at a WAEC Distinction Awards ceremony.

This puts to six, the number of times the bank has presented full scholarships to deserving students.

The awards ceremony was held at the Sakyi Asare-Menako Hall on Wednesday, March 11, 2020, to recognize and reward the best performing candidates in the 2019 West African Senior School Certificate Examination (WASSCE) organized by the West African Examinations Council (WAEC).

UMB, with the full educational scholarship, will provide funding to cater for Melisa’s tuition, accommodation and books for the entire duration of her course at the University of Ghana, Legon.

She also received cash of GHS1,000 on her UMB SpeedApp account, a brand new laptop and some branded gift items from the Bank.

The second and third overall best candidates, Nana Adwoa Sereboo Agyemang and Ewurabena Esiboaba Cudjoe were each presented with brand new laptops, cash and UMB branded gift items.

The Chief Executive Officer of UMB, Benjamin Amenumey in his remarks noted, “This scholarship programme is much more than a corporate social responsibility initiative for us at UMB; it is, in fact, a civic responsibility of helping build a great nation through education, which is the passport to a great future.”

He further stated that as an indigenous bank, UMB would continue to empower the youth by encouraging them through such financial interventions, as he believes this will encourage parents to motivate their wards to excel in their respective courses in school for a better, brighter future.

UMB officials led by the CEO; the Director-General of the Ghana Education Service, Professor Kwasi Opoku-Amankwa; Country and Regional WAEC officials; Minister of State in charge of Tertiary Education, Professor Kwesi Yankah and many other dignitaries attended the event.

The overall best WASSCE candidate, Melisa A. O Amoah, and her family expressed their gratitude to the bank for the kind gesture and entreated current second-cycle students, especially the final year students, to be diligent in their pursuit of excellence even beyond the classroom.

Message from the CEO

Dear Business Partner,

Happy new month, everyone! The month of March represents a very significant milestone for us as a country as it marks 63 years of independence from colonial rule. As a bank, March is also momentous to our history as it marked that wonderful 15th day of March, 1972 when we first opened our doors to the public as an indigenous full-service financial institution specializing in customized banking products and services.

Throughout our remarkable journey, we have achieved tremendous success, surmounted several challenges and leveraged on opportunities in the industry to bring you the best of banking services. We are therefore truly grateful to you for allowing us to define banking excellence in our service to you. Here is to many more years of working for you and with you!

As an indigenous business, with vested interest in the development of our society, especially our future generation, it gives me great joy to share with you that we have once again partnered with Legacy & Legacy to bring you the 2020 Springboard Roadshows in Kumasi, Cape Coast and Accra. I am optimistic that this year’s speakers will espouse thought-provoking and compelling ideas that will stimulate relevant discourse even beyond the roadshows.

Later this month, I will be presenting a full educational scholarship to the overall best candidate in the 2019 WASSCE as part of our Bank’s contribution to youth development and educational empowerment. This will be the sixth of such support we have given out as part of our partnership with the West African Examinations Council (WAEC), to recognize and reward the best performing candidates in the 2019 West African Senior School Certificate Examination.

As we celebrate our independence as a country, let me implore your sense of patriotism to do more than the ordinary for our country so that together we can achieve the greatness our ancestors fought for. On this note, I wish everyone a happy Independence Day and look forward to a wonderful business month ahead.