Message from the CEO

Dear Business Partner,

Happy new month everyone! Last month ended on a great note as we honoured our high performing back office and front office staff for the first quarter of 2019 at a modest S.P.E.E.D. Champions ceremony in our head office. On behalf of Management, I presented a citation and cash prize to them for  excelling at their various roles.

For those who may not know, the S.P.E.E.D. Champion initiative is a quarterly internal reward scheme that honours our members of staff who project our core values of Speed, Passion, Excellence, Ethics and Diligence in the discharge of their duties. The quarterly S.P.E.E.D. Champion reward scheme is one of our Bank’s initiatives to encourage staff members to project our S.P.E.E.D. core values and live the Ideal UMB Way.

UMB, being a long-standing  partner to most large and small scale businesses in Ghana, will continue to provide superior and innovative financial and non-financial services to our cherished customers. That said, as part of our continuous customer engagements, we hosted a cross-section of our SME customers in our head office for an interactive seminar where we shared information and took them through prudent financial practices with focus on best practices in managing the cash cycle of a business. We had in attendance about one hundred participants drawn from all our branches in the Greater Accra region.

Just like many other businesses, UMB continues to face new challenges in our industry as the swiftness and scale of change are unmatched. In order to overcome these challenges, we are undergoing a bank-wide organizational transformation that includes initiatives such as employee reorientation to reinforce our brand’s mission and vision as well as our core values of Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D). Such developments will enable us to become swifter at detecting and tackling changes in the industry.

Let me end by reiterating our Bank’s full commitment to reinforcing our competences in order to exceed your high expectations. We appreciate your business and look out for exciting new developments in UMB. Do have a great month ahead!


UMB Empowers SME Customers on Managing Their Cash Cycle

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For the second consecutive year and in line with the Bank’s strategic goal of setting new standards in SME banking, Universal Merchant Bank (UMB), has successfully hosted an engaging SME Clinic for some of its SME customers in Accra. The seminar, delivered by UMB’s Consulting Director for Credit, Mr. Eyram Atsu was held in the Bank’s head office in Airport City on the topic “Managing Cash Cycle of SMEs”.

In his submission, Mr. Eyram Atsu provided relevant information on topics such as financing models, succession planning, recruiting, corporate governance among other significant topics to help the participants mitigate cash cycle challenges they face in their daily business operations.

The Acting CEO of UMB, Mr. Benjamin Amenumey in his welcome address assured the participants of the Bank’s continuous support of their businesses and of the SME sector in general. He highlighted some of the notable financial support UMB had extended to small and medium scale businesses and further pledged an even greater financial and non-financial support to SME business owners and customers of the Bank at large.

Mr. Amenumey encouraged participants to take advantage of the suite of resources and dedicated staff of the Bank stating that “given the enormous contribution and investments UMB has made in the SME sector especially with the setting up of the flagship UMB PPP Incubator Centre in Madina and the three dedicated Centres for Businesses located in Kumasi (Ashtown), Madina and Kasoa, respectively, UMB is positioned to be your unique partner for a steady yet significant growth in your various businesses and in the growth of our economy”.

At the end of the seminar, some participants did not only share useful feedback that will further enhance the business relationship with the Bank, they also used the opportunity to express their profound gratitude to UMB for the insightful and timely engagement.

Message from the CEO

Dear Business Partner,


A very warm welcome to you as we kick off the second half of 2019 and I am pleased that UMB, your indigenous bank of choice, is a proud sponsor of the live broadcast of the 2019 Africa Cup of Nation in Egypt on your local radio and television channels covering the length and breadth of Ghana. This is our Bank’s way of ensuring that every Ghanaian enjoys the beautiful game of football while demonstrating our support for the Ghana Blackstars. It is our fervent hope that the team bring home the coveted trophy after close to forty decades of drought.


Before I continue, allow me to recap a few of the activities in the month of June; as it turned out to be busy, here at UMB. As part of our Customer Appreciation activities, we hosted three Financial Literacy programmes at our Tema East branch, UMB Centre for Businesses in Kasoa and Madina for our valued customers and prospects in and around the catchment areas. For us at UMB, these periodic customer engagements are very necessary as it gives us the opportunity to share knowledge and new ideas as well as gather feedback from our valued customers that will significantly help us to improve our service and product offering.


I am pleased to announce that UMB was adjudged the Best Bank Award in Cyber Security Risk Management, for the third successive year, at the 9th Ghana Information Technology and Telecom Awards (GITTA) held in Accra. Also, myself and our Ag. Head of I.T., Mr. Sylvester Apedoe were adjudged the Emerging ICT Driven CEO of the Year and CIO of the Year, respectively. We dedicate the awards to our cherished customers and it is our promise to continuously exceed their expectations with our new and existing products; as well as in our service delivery.


Over the years, UMB has contributed significantly in youth development through educational support in Ghana. And as part of our Bank’s efforts to increase our corporate social responsibility efforts and in our quest to continue impacting our society, we hosted a section of students from the 5 Garrison Education Centre, Burma Camp at our Head office for the maiden UMB Open Day Tour.


The UMB Open Day Tour was an insightful experience for myself and my colleagues; and especially the students as they got first-hand knowledge of some the back-end operations of a typical bank. It will also help guide their future career aspirations. We, at UMB, intend to extend this opportunity to other schools in order to impact and impart knowledge to the future generations.


On that note, I look forward to a wonderful month this July. Thank you for choosing to bank with us and for your continued loyalty to UMB!



UMB Wins 3 Awards at the 2019 Ghana Information Technology and Telecom Awards (GITTA)

Acting Head of I.T., Mr. Sylvester Apedoe receiving the award

Universal Merchant Bank (UMB) won three awards at the 9th Ghana Information Technology and Telecom Awards (GITTA) held in Accra, on Friday, June 28, 2019. The annual event, now in its ninth year, was on the theme “Celebrating Innovation and Excellence in the ICT Sector” with the Vice President of Ghana, Dr. Mahamudu Bawumia delivering the keynote address.

The Bank was adjudged the Best Bank Award for Cyber Security Risk Management at the event. This is the third consecutive year that UMB has received this coveted award and its indicative of the Bank’s significant investment in ICT in order to secure our cyber environment and our customers.

The other two awards went to our Acting CEO, Mr. Benjamin Amenumey and Acting Head, I.T., Mr. Sylvester Apedoe who received Emerging ICT-Driven CEO of the Year and CIO of the Year awards, respectively.

UMB and UMB Foundation Hosts Maiden “UMB Open Day” Tour

Mr. Benjamin Amenumey, Acting CEO of UMB (middle) and some Bank officials in a group photo with the students

As part of efforts to create a meaningful impact in the educational sector with its corporate social responsibility initiatives, Universal Merchant Bank (UMB) through the UMB Foundation, has hosted a section of students from the 5 Garrison Education Centre, Burma Camp at its Head Office for the maiden UMB Open Day Tour.

The two hour interactive UMB Open Day Tour was not only aimed at inspiring the students in their career decisions in the future but ultimately to offer them a first-hand experience of the day-to-day operations of the Bank and the functions of the various departments.

In his welcome address, the Acting Chief Executive of UMB, Mr. Benjamin Amenumey encouraged the students to study hard to become responsible citizens and to aspire to greater career goals. Mr. Amenumey further expressed his excitement with the exercise and reiterated UMB’s continuous commitment to support the educational sector with similar interactions.

On behalf of the students, the school officials who accompanied the students expressed their gratitude to the management of UMB for this opportunity and commended the Bank for the wonderful gesture.