Message from the CEO

Dear Business Partner,

As we usher in what promises to be a wonderful new month, while getting ready to close out the year 2019 on a great note, I simply want to take this opportunity to thank you once again for trusting us with your business and investments.

At UMB, the strength of our business is you, our wonderful customers. You are the reason for our existence and it is because of you, our most important strategic business partner; that we joined the millions of businesses around the world during the month of October in showing you our deepest appreciation for your loyalty to us. The highlight of the celebration for me was the pleasure of serving some of you, our walk-in customers who visited us during the Customer Service Week celebration. Your candid feedback and compliments is not lost on me and I assure you that we will strive to give you unrivaled service always.

Subsequent to the successful maiden cleanup exercise we held at Accra Borla beach, we followed it up another cleanup exercise at the Tegbi (Lorneh) beach in Keta, Volta region. The Tegbi beach cleanup exercise was part of the pre-launch activities of our UMB Foundation’s School Leadership for Effective Educational Outcome Project (SLEEOP). We were joined by Zoomlion Ghana Limited and over 300 students from the five selected schools under the SLEEOP initiative, that is; Keta Business School, Zion Senior High School, Keta Senior High School, Anlo Senior High School and Tsiame Senior High School.

As you get ready for the Christmas holidays, I want to encourage you to continue to rely on us for all of your banking needs. Let me also share with you that all through the month of November and December, receiving your remittances via any of our over thirteen (13) money transfer operators across our branches nationwide could afford you the opportunity of walking away with some lovely gift items. Additionally, you can enjoy the convenience of receiving your remittances directly into your bank account. That said, please let us know your thoughts or comments on any of our products and services by reaching out to our twenty-four (24) hour Contact Centre on our toll-free line 0800-100880 for MTN, Vodafone and AirtelTigo, and all other lines on 0302 633 988.

On behalf of the entire management and staff of this great bank, I wish you and your loved ones the very best this month.

Message from the CEO

Dear Business Partner,

Welcome to October and the beginning of the last quarter of 2019.

At UMB, October is a significant month for us because it signifies the global celebration and appreciation of you, our most important business partner on the occasion of Customer Service Week (October 7 – 11, 2019), under the theme “The Magic of Service”. October is also a period where we join hands with the millions around the world on “Pink October” to raise awareness on breast cancer and the importance of early detection. As we mark Customer Service Week, I invite you to visit any UMB branch as I could be the one offering you a magical service. On that note, let me use this opportunity to wish you, our valued customer, a happy Customer Service Week celebration.

On that celebratory note, I am happy to officially announce to you that, following the Governor of the Bank of Ghana’s statement a few weeks ago, UMB has received funding to complete the GHS400 million minimum capital requirement under the Ghana Amalgamated Trust (GAT). Let me once again use this medium to appreciate each and every one of you for your continuous business and faith in us. We promise to continue to develop and deliver exceptional products and services that will guarantee favourable returns on your investments with us.

Following the success of the series of SME Clinics we organized over the last couple of months across the country, I am happy to share with you that the insightful feedback, comments and suggestions you shared with us are being implemented to ensure significant improvement in our service delivery and success to your small to medium scale enterprises. As we make our next and final stop in Sunyani, we look forward to many more engaging and interactive sessions in the very near future as we share relevant ideas on how to further grow your business.

Always remember that at UMB, we prioritize your needs with our innovative products and exceptional customer service delivery. However, our doors are always open to useful feedback on how we can better improve on the service we deliver to you. Therefore, if you have any enquiries about our products or services, contact us on our toll-free line 0800-100880 for MTN, Vodafone and AirtelTigo, and all other lines on 0302 633 988. Also, our official Facebook and Twitter pages are other channels you can send your feedback to and we will be happy to assist you with S.P.E.E.D.

Sincerely,

Message from the CEO

Dear Business Partner,

 

Welcome to another wonderful month! As usual, the month of September is the Back to School season and I would like to use this opportunity to inform those of you who are parents or students that you can pay school fees at any UMB branch nationwide or look out for our collection stands on various university campuses.

 

Last month, we organized the second SME clinic on the effective cash cycle management of businesses for some of our customers who manage Small Medium Enterprises (SMEs) in and around Kumasi. As always, UMB, your trusted business partner, deems it important to constantly engage with you, our valued customers and exchange relevant information that will positively impact your personal and business finances.

 

I am happy to inform you that the SME Clinic train will be stopping over in Tamale on the twelfth of this month for another productive session with our subject matter experts. I am confident that the participants from in and around the Tamale metropolis will find the event very beneficial and also give us useful feedback that will help us improve on our products and service delivery.

 

Finally, in our quest to continue to impact our community in diverse ways, the Bank’s staff will be undertaking a clean-up exercise at the Accra/Borla Beach behind the Independence Square on Saturday 7th September, 2019. This will be the maiden edition of the UMB Cleans Ghana” campaign by the UMB Foundation with support from Zoomlion Ghana Limited. Through this exercise, we hope to drive the key message in our community for a cleaner environment and to create a healthy living culture in the mindset of the general public.

 

I hope you and your family have a wonderful month. We look forward to conveniently serving you with S.P.E.E.D. mostly through our array of e-banking products and services.

 

Sincerely,