Message from the CEO

Dear Business Partners,

Let me first of all congratulate all the hardworking men and women including our wonderful staff members as we celebrate the achievements of workers globally. Your hard work, commitment and dedication have helped to build nations including ours and we doff our hats to you as we join the millions around the world to say Ayekoo!


Sir Richard Branson famously said “if you take care of your workers, they’ll take care of your business” and we at UMB cannot overemphasize the truth in that statement as we truly believe that an enabling working environment will translate to excellent performance and results.  We are therefore totally committed to the development and success of our internal stakeholders (staff members) and it is on this fact that I share with you that aftermonths of careful planning and brainstorming of ideas on how to significantly improve on the knowledge base and skillset of our staff at every level of service at our bank, that we have successfully launched our internally structured learning and talent development hub, the UMB Academy.


We have a steady vision to be counted as the best if not amongst the best and as such the UMB Academy forms part of our strategy to greatly exceed the expectations of you our wonderful partner, by creating for you long-lasting value and equity in our brand. With our UMB Academy, staff members will receive tailored trainings based on their specific professional needs so that they can excel in their individual roles and provide our customers with world class service always.


I hereby use this opportunity to once again applaud the tireless effort of our Human Resource team and also to congratulate our Director of Human Resource, Ms. Akwelley Bulley-Kwakyi on her award as Best Achiever in Human Resources at the 5th Feminine Ghana Achievement Awards.


You our valued customer, are the reason why we are in business and it is in your best interest that we continue to prioritize your personal and organizational needs. Thank you for reposing trust in us as the bank of choice for all of your financial needs. We truly appreciate your business and we look forward to a much more financially rewarding partnership this month and beyond.


Happy New Month!


UMB Launches the UMB Academy

Universal Merchant Bank, on Thursday April 11, 2019, launched the UMB Academy at the Head Office in Airport City with a cross-section of UMB Executive Committee members, Heads of Departments/Units and Managers in attendance.

The UMB Academy has been designed to offer a proper and organized learning and development opportunity for staff members in a bid to significantly improve the value of the Bank’s human resource.

The Acting Chief Executive Officer of UMB, Mr. Benjamin Amenumey, in his remark expressed his confidence in the role of a structured learning and development centre and its positive impact in developing the competence and skillset of the Bank’s existing and new members of staff.

The official logo of the UMB Academy was also unveiled at the event.


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Message from the CEO

Dear Business Partner,

A warm welcome to the start of second quarter of 2019.


At UMB, excellence is our hallmark and as such, the end of the first quarter is a significant period for us to do a self-introspection so that we will be able to improve on the mandate you have given us as a bank to continue to provide you with superior banking services and products.


Our commitment to our core values of Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D.), social responsibility and firm corporate governance is part of our long rich history and it is central to how we conduct our business.


As I alluded to in my message last month, we made good on our partnership with the West African Examination Council last month to acknowledge and reward the top performing students in the 2018 WASSCE. Former student of Wesley Girls’ High School, Ms. Wilhermina Opoku was adjudged the overall best student in the 2018 WASSCE and as such UMB presented her with a full academic scholarship, a cash prize of US$1,000 and a brand new  laptop. Ms. Sarpong Brago Afrifa, former student of Yaa Asantewaa Girls Senior High School, and Imelda Naa Ayorkor Adjei, former student of Wesley Girls’ High School, who were adjudged the second overall best student and third overall best student respectively, also received brand new laptops from UMB.


UMB is deeply committed to the development of the youth and as such this educational scholarship is one of the several ways our Bank is contributing to national development, specifically in the education sector as well as offering brilliant students an opportunity to hone their talents and realise their desired dreams. Once again, we congratulate these remarkable young women for this great achievement and we wish them even greater success in the coming years.


As a bank we are committed to the total welfare and empowerment of our internal stakeholders, we marked the global celebration of women with a series of uplifting and fun packed activities for our female members of staff, which was led by our Director of Human Resource, Akwelley Bulley. I can assure you that with the many interventions, personal development plans and policies in place; we are working hard towards achieving a gender balanced working environment.


Our passion for prioritizing you and your needs is at the heart of our service delivery and that is why I am happy to share with you that, we have partnered with one of the world’s largest payment platforms, UnionPay International to offer you exciting and convenient payment options. In my next communication with you, I will shed more light on this exciting partnership and the benefits you stand to get by signing up for your very own UMB UnionPay card for your personal and business needs. On that exciting note, let me add that you can now use your MasterCard card on any UMB ATM nationwide.


As we gear up for the second quarter of the financial year, let me once again thank you for your business and I assure you that similar to successes we have chalked over the years, we are committed to an even more impressive performance as we look forward to  a new era of steady growth in the economy.


This month, we look forward to serving you with S.P.E.E.D.  and digitizing your experience with our innovative and convenient UMB SpeedApp.

Long live UMB!