Message from the CEO

Dear Business Partner,

Welcome to October and the beginning of the last quarter of 2019.

At UMB, October is a significant month for us because it signifies the global celebration and appreciation of you, our most important business partner on the occasion of Customer Service Week (October 7 – 11, 2019), under the theme “The Magic of Service”. October is also a period where we join hands with the millions around the world on “Pink October” to raise awareness on breast cancer and the importance of early detection. As we mark Customer Service Week, I invite you to visit any UMB branch as I could be the one offering you a magical service. On that note, let me use this opportunity to wish you, our valued customer, a happy Customer Service Week celebration.

On that celebratory note, I am happy to officially announce to you that, following the Governor of the Bank of Ghana’s statement a few weeks ago, UMB has received funding to complete the GHS400 million minimum capital requirement under the Ghana Amalgamated Trust (GAT). Let me once again use this medium to appreciate each and every one of you for your continuous business and faith in us. We promise to continue to develop and deliver exceptional products and services that will guarantee favourable returns on your investments with us.

Following the success of the series of SME Clinics we organized over the last couple of months across the country, I am happy to share with you that the insightful feedback, comments and suggestions you shared with us are being implemented to ensure significant improvement in our service delivery and success to your small to medium scale enterprises. As we make our next and final stop in Sunyani, we look forward to many more engaging and interactive sessions in the very near future as we share relevant ideas on how to further grow your business.

Always remember that at UMB, we prioritize your needs with our innovative products and exceptional customer service delivery. However, our doors are always open to useful feedback on how we can better improve on the service we deliver to you. Therefore, if you have any enquiries about our products or services, contact us on our toll-free line 0800-100880 for MTN, Vodafone and AirtelTigo, and all other lines on 0302 633 988. Also, our official Facebook and Twitter pages are other channels you can send your feedback to and we will be happy to assist you with S.P.E.E.D.

Sincerely,

Message from the CEO

Dear Business Partner,

 

Welcome to another wonderful month! As usual, the month of September is the Back to School season and I would like to use this opportunity to inform those of you who are parents or students that you can pay school fees at any UMB branch nationwide or look out for our collection stands on various university campuses.

 

Last month, we organized the second SME clinic on the effective cash cycle management of businesses for some of our customers who manage Small Medium Enterprises (SMEs) in and around Kumasi. As always, UMB, your trusted business partner, deems it important to constantly engage with you, our valued customers and exchange relevant information that will positively impact your personal and business finances.

 

I am happy to inform you that the SME Clinic train will be stopping over in Tamale on the twelfth of this month for another productive session with our subject matter experts. I am confident that the participants from in and around the Tamale metropolis will find the event very beneficial and also give us useful feedback that will help us improve on our products and service delivery.

 

Finally, in our quest to continue to impact our community in diverse ways, the Bank’s staff will be undertaking a clean-up exercise at the Accra/Borla Beach behind the Independence Square on Saturday 7th September, 2019. This will be the maiden edition of the UMB Cleans Ghana” campaign by the UMB Foundation with support from Zoomlion Ghana Limited. Through this exercise, we hope to drive the key message in our community for a cleaner environment and to create a healthy living culture in the mindset of the general public.

 

I hope you and your family have a wonderful month. We look forward to conveniently serving you with S.P.E.E.D. mostly through our array of e-banking products and services.

 

Sincerely,

Message from the CEO

Dear Business Partner,

Happy new month everyone! Last month ended on a great note as we honoured our high performing back office and front office staff for the first quarter of 2019 at a modest S.P.E.E.D. Champions ceremony in our head office. On behalf of Management, I presented a citation and cash prize to them for  excelling at their various roles.

For those who may not know, the S.P.E.E.D. Champion initiative is a quarterly internal reward scheme that honours our members of staff who project our core values of Speed, Passion, Excellence, Ethics and Diligence in the discharge of their duties. The quarterly S.P.E.E.D. Champion reward scheme is one of our Bank’s initiatives to encourage staff members to project our S.P.E.E.D. core values and live the Ideal UMB Way.

UMB, being a long-standing  partner to most large and small scale businesses in Ghana, will continue to provide superior and innovative financial and non-financial services to our cherished customers. That said, as part of our continuous customer engagements, we hosted a cross-section of our SME customers in our head office for an interactive seminar where we shared information and took them through prudent financial practices with focus on best practices in managing the cash cycle of a business. We had in attendance about one hundred participants drawn from all our branches in the Greater Accra region.

Just like many other businesses, UMB continues to face new challenges in our industry as the swiftness and scale of change are unmatched. In order to overcome these challenges, we are undergoing a bank-wide organizational transformation that includes initiatives such as employee reorientation to reinforce our brand’s mission and vision as well as our core values of Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D). Such developments will enable us to become swifter at detecting and tackling changes in the industry.

Let me end by reiterating our Bank’s full commitment to reinforcing our competences in order to exceed your high expectations. We appreciate your business and look out for exciting new developments in UMB. Do have a great month ahead!

Sincerely,

Message from the CEO

Dear Business Partner,

 

A very warm welcome to you as we kick off the second half of 2019 and I am pleased that UMB, your indigenous bank of choice, is a proud sponsor of the live broadcast of the 2019 Africa Cup of Nation in Egypt on your local radio and television channels covering the length and breadth of Ghana. This is our Bank’s way of ensuring that every Ghanaian enjoys the beautiful game of football while demonstrating our support for the Ghana Blackstars. It is our fervent hope that the team bring home the coveted trophy after close to forty decades of drought.

 

Before I continue, allow me to recap a few of the activities in the month of June; as it turned out to be busy, here at UMB. As part of our Customer Appreciation activities, we hosted three Financial Literacy programmes at our Tema East branch, UMB Centre for Businesses in Kasoa and Madina for our valued customers and prospects in and around the catchment areas. For us at UMB, these periodic customer engagements are very necessary as it gives us the opportunity to share knowledge and new ideas as well as gather feedback from our valued customers that will significantly help us to improve our service and product offering.

 

I am pleased to announce that UMB was adjudged the Best Bank Award in Cyber Security Risk Management, for the third successive year, at the 9th Ghana Information Technology and Telecom Awards (GITTA) held in Accra. Also, myself and our Ag. Head of I.T., Mr. Sylvester Apedoe were adjudged the Emerging ICT Driven CEO of the Year and CIO of the Year, respectively. We dedicate the awards to our cherished customers and it is our promise to continuously exceed their expectations with our new and existing products; as well as in our service delivery.

 

Over the years, UMB has contributed significantly in youth development through educational support in Ghana. And as part of our Bank’s efforts to increase our corporate social responsibility efforts and in our quest to continue impacting our society, we hosted a section of students from the 5 Garrison Education Centre, Burma Camp at our Head office for the maiden UMB Open Day Tour.

 

The UMB Open Day Tour was an insightful experience for myself and my colleagues; and especially the students as they got first-hand knowledge of some the back-end operations of a typical bank. It will also help guide their future career aspirations. We, at UMB, intend to extend this opportunity to other schools in order to impact and impart knowledge to the future generations.

 

On that note, I look forward to a wonderful month this July. Thank you for choosing to bank with us and for your continued loyalty to UMB!

 

Sincerely,

Message from the CEO

Dear Business Partners,

Welcome to another promising month and Barka da Sallah to our Muslim brothers and sisters. We at UMB join hands with you all in the celebration of this year’s Eid ul-Fitr. As you mark the end of the holy month of Ramadan, we wish every celebrant peace, prosperity and happiness.

 

I am pleased to let you know that we recently partnered with the Chartered Institute of Supply Chain Management (CISCM) to commemorate the World Supply Chain Day. The week-long celebration was on the theme “Effective Integrated Supply Chain Management For The Attainment Of The Ghana Beyond Aid Agenda”. Although I could not be present for the Sunyani celebration, UMB was ably represented during the panel discussion by our Acting COO, Mr. Felix Awuku; Director for Strategy & Growth, Mr. Kwame Adjei-Adjivonh and our Head of Procurement, Mr. Enoch Dugbartey to discuss the importance of effective integrated supply chain management practices in the banking and financial sector.

 

On a much lighter and fun note, and as part of our team bonding and corporate social networking activities; UMB participated in this year’s Joy Sports Invitational Tournament. Team UMB participated in various sporting categories including football and basketball. Although we could not win the ultimate prize, I am pleased to share that the enthusiastic participation and dedication of our sports men earned us the Best Participating Team trophy. I am confident that, come same time next year, Team UMB will win gold and let me take this opportunity to congratulate Team UMB and all the other participants especially the winning teams.

 

As I end here, let me reiterate our commitment to delivering world-class banking services to you, our valued customer. As such, please do not hesitate to share your feedback on any of our products and services with us by calling on any of our toll-free lines MTN, AirtelTigo and Vodafone 0800-100880 and other lines on 0302 633 988. We are also active on our official Facebook, Twitter and Instagram pages – interact with us!

 

Thank you for choosing to bank with us and have a great month!

 

Sincerely,