Message from the CEO

Dear Business Partners,

Welcome to another promising month and Barka da Sallah to our Muslim brothers and sisters. We at UMB join hands with you all in the celebration of this year’s Eid ul-Fitr. As you mark the end of the holy month of Ramadan, we wish every celebrant peace, prosperity and happiness.

 

I am pleased to let you know that we recently partnered with the Chartered Institute of Supply Chain Management (CISCM) to commemorate the World Supply Chain Day. The week-long celebration was on the theme “Effective Integrated Supply Chain Management For The Attainment Of The Ghana Beyond Aid Agenda”. Although I could not be present for the Sunyani celebration, UMB was ably represented during the panel discussion by our Acting COO, Mr. Felix Awuku; Director for Strategy & Growth, Mr. Kwame Adjei-Adjivonh and our Head of Procurement, Mr. Enoch Dugbartey to discuss the importance of effective integrated supply chain management practices in the banking and financial sector.

 

On a much lighter and fun note, and as part of our team bonding and corporate social networking activities; UMB participated in this year’s Joy Sports Invitational Tournament. Team UMB participated in various sporting categories including football and basketball. Although we could not win the ultimate prize, I am pleased to share that the enthusiastic participation and dedication of our sports men earned us the Best Participating Team trophy. I am confident that, come same time next year, Team UMB will win gold and let me take this opportunity to congratulate Team UMB and all the other participants especially the winning teams.

 

As I end here, let me reiterate our commitment to delivering world-class banking services to you, our valued customer. As such, please do not hesitate to share your feedback on any of our products and services with us by calling on any of our toll-free lines MTN, AirtelTigo and Vodafone 0800-100880 and other lines on 0302 633 988. We are also active on our official Facebook, Twitter and Instagram pages – interact with us!

 

Thank you for choosing to bank with us and have a great month!

 

Sincerely,

Message from the CEO

Dear Business Partners,

Let me first of all congratulate all the hardworking men and women including our wonderful staff members as we celebrate the achievements of workers globally. Your hard work, commitment and dedication have helped to build nations including ours and we doff our hats to you as we join the millions around the world to say Ayekoo!

 

Sir Richard Branson famously said “if you take care of your workers, they’ll take care of your business” and we at UMB cannot overemphasize the truth in that statement as we truly believe that an enabling working environment will translate to excellent performance and results.  We are therefore totally committed to the development and success of our internal stakeholders (staff members) and it is on this fact that I share with you that aftermonths of careful planning and brainstorming of ideas on how to significantly improve on the knowledge base and skillset of our staff at every level of service at our bank, that we have successfully launched our internally structured learning and talent development hub, the UMB Academy.

 

We have a steady vision to be counted as the best if not amongst the best and as such the UMB Academy forms part of our strategy to greatly exceed the expectations of you our wonderful partner, by creating for you long-lasting value and equity in our brand. With our UMB Academy, staff members will receive tailored trainings based on their specific professional needs so that they can excel in their individual roles and provide our customers with world class service always.

 

I hereby use this opportunity to once again applaud the tireless effort of our Human Resource team and also to congratulate our Director of Human Resource, Ms. Akwelley Bulley-Kwakyi on her award as Best Achiever in Human Resources at the 5th Feminine Ghana Achievement Awards.

 

You our valued customer, are the reason why we are in business and it is in your best interest that we continue to prioritize your personal and organizational needs. Thank you for reposing trust in us as the bank of choice for all of your financial needs. We truly appreciate your business and we look forward to a much more financially rewarding partnership this month and beyond.

 

Happy New Month!

Sincerely,

Message from the CEO

Dear Business Partner,

A warm welcome to the start of second quarter of 2019.

 

At UMB, excellence is our hallmark and as such, the end of the first quarter is a significant period for us to do a self-introspection so that we will be able to improve on the mandate you have given us as a bank to continue to provide you with superior banking services and products.

 

Our commitment to our core values of Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D.), social responsibility and firm corporate governance is part of our long rich history and it is central to how we conduct our business.

 

As I alluded to in my message last month, we made good on our partnership with the West African Examination Council last month to acknowledge and reward the top performing students in the 2018 WASSCE. Former student of Wesley Girls’ High School, Ms. Wilhermina Opoku was adjudged the overall best student in the 2018 WASSCE and as such UMB presented her with a full academic scholarship, a cash prize of US$1,000 and a brand new  laptop. Ms. Sarpong Brago Afrifa, former student of Yaa Asantewaa Girls Senior High School, and Imelda Naa Ayorkor Adjei, former student of Wesley Girls’ High School, who were adjudged the second overall best student and third overall best student respectively, also received brand new laptops from UMB.

 

UMB is deeply committed to the development of the youth and as such this educational scholarship is one of the several ways our Bank is contributing to national development, specifically in the education sector as well as offering brilliant students an opportunity to hone their talents and realise their desired dreams. Once again, we congratulate these remarkable young women for this great achievement and we wish them even greater success in the coming years.

 

As a bank we are committed to the total welfare and empowerment of our internal stakeholders, we marked the global celebration of women with a series of uplifting and fun packed activities for our female members of staff, which was led by our Director of Human Resource, Akwelley Bulley. I can assure you that with the many interventions, personal development plans and policies in place; we are working hard towards achieving a gender balanced working environment.

 

Our passion for prioritizing you and your needs is at the heart of our service delivery and that is why I am happy to share with you that, we have partnered with one of the world’s largest payment platforms, UnionPay International to offer you exciting and convenient payment options. In my next communication with you, I will shed more light on this exciting partnership and the benefits you stand to get by signing up for your very own UMB UnionPay card for your personal and business needs. On that exciting note, let me add that you can now use your MasterCard card on any UMB ATM nationwide.

 

As we gear up for the second quarter of the financial year, let me once again thank you for your business and I assure you that similar to successes we have chalked over the years, we are committed to an even more impressive performance as we look forward to  a new era of steady growth in the economy.

 

This month, we look forward to serving you with S.P.E.E.D.  and digitizing your experience with our innovative and convenient UMB SpeedApp.

Long live UMB!

Sincerely,

Message from the CEO

Dear Business Partner,

Happy New Month and may this month shower each one of us with the very best only. For us at UMB, the month of March is special in more ways than one. First of all, the month of March commemorates our 62nd Independence anniversary as a sovereign country. Independence to us means total financial freedom for you our valued customers. This is why we are working for you and with you to offer you excellent banking products and services.

 

Coincidentally, the month of March is another significant period in our rich history as an indigenous bank since it marks the historic day on Wednesday 15th March, 1972, when we first opened the doors of our institution to serve you. Our promise to you then and now is to put you first. I will therefore take this opportunity to say a big thank you to all, our valued customers for your trust and loyalty to our brand all these years and for making us the bank of choice.

 

To commemorate the global celebration of women and their achievements this month, we will mark this year’s International Women’s Day with a series of internal activities on the global theme “Balance for Better”.

 

This year marks five years since we partnered with the West African Examination Council (WAEC) to support some brilliant students in pursuit of higher learning. In light of this, I will present a full educational scholarship to the overall best student who excelled in the 2018 WASSCE. To the award recipients, we extend our heartfelt congratulations for achieving this remarkable feat and we wish them more success in the future.

 

Let me end by encouraging you to continue using the innovative UMB SpeedApp for your banking transactions so that you can spend more time with those you love. It is worth noting that since the introduction of the UMB SpeedApp a year ago, we have gone a step further by offering you much more than convenience with the introduction of the Data Free offer, which is the first of its kind offered by any bank in Ghana and available at the moment to MTN and AirtelTigo subscribers only.

 

If you have an inquiry or any feedback on our products and services, please call our 24HR Customer Contact Centre every Monday to Friday including weekends on our toll-free lines for MTN, Vodafone and AirtelTigo on 0800-100880 and all other lines 0302 633 988. Also, you can get in touch with us on our official Facebook, Twitter and Instagram pages.

 

I hereby wish every Ghanaian a happy 62nd Independence Day celebration and every woman a happy International Women’s Day.

Sincerely,

Message from the CEO

Dear Business Partner,

I am excited about the plans in place to continue to grow our Business and deliver on our strategic goals, and other stated objectives that will exceed the expectations of all our stakeholders. We as a Bank have a very clear vision of what we want to be in this industry and this will be steered by our five core values of – Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D.). I wish to assure all of you, our valued customers and partners, that we will deliver on our promise and we will do so safely and sustainably.

 

The month of February came with noteworthy changes to our Executive Management here at UMB. As we previously informed you in our Press Release dated February 1, 2019, Mr. John Awuah who was, until February 1, 2019, our CEO, has moved on. In light of this new development, I, Benjamin Amenumey – who until recently was the Chief Operating Officer here at UMB, has been appointed as the Acting CEO until a substantive CEO is appointed by the UMB Board of Directors and approved by Bank of Ghana.

 

I hereby humbly beseech you to join me in thanking our immediate-past CEO, Mr. John Awuah for his tremendous contribution and dedication to our Bank. John led us through some extremely trying times in the history of our Bank and quite recently in the year 2018. I would therefore like to use this opportunity to both personally and on behalf of the Board of Directors express our sincere gratitude to him for all his achievements in the last four successful years that he worked with us.

 

At UMB, we are always thinking of ways to add value to you and your business. I am therefore happy to announce that, this month, we will be hosting a Trade and Treasury colloquium to share ideas as well as focus on business opportunities and how we as a bank can offer you the necessary support in your various personal and business ventures. It is our hope that through this colloquium, each participant will leave with some business nuggets in the field of Trade and Treasury while deepening our mutually beneficial relationship.

 

With that said, let me once again thank you for your business and continued loyalty to UMB. We value your relationship with us and your feedback is of utmost importance and that is why our Customer Contact Centre operates and provides customer care support 24/7 – Monday to Friday including weekends. Reach us on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988. We are also very responsive on our official Facebook, Twitter and Instagram pages – engage with us!

We look forward to serving you with S.P.E.E.D. this month and beyond.

Sincerely,