Message from the CEO

Dear Business Partner,

Happy new month everyone! Last month ended on a great note as we honoured our high performing back office and front office staff for the first quarter of 2019 at a modest S.P.E.E.D. Champions ceremony in our head office. On behalf of Management, I presented a citation and cash prize to them for  excelling at their various roles.

For those who may not know, the S.P.E.E.D. Champion initiative is a quarterly internal reward scheme that honours our members of staff who project our core values of Speed, Passion, Excellence, Ethics and Diligence in the discharge of their duties. The quarterly S.P.E.E.D. Champion reward scheme is one of our Bank’s initiatives to encourage staff members to project our S.P.E.E.D. core values and live the Ideal UMB Way.

UMB, being a long-standing  partner to most large and small scale businesses in Ghana, will continue to provide superior and innovative financial and non-financial services to our cherished customers. That said, as part of our continuous customer engagements, we hosted a cross-section of our SME customers in our head office for an interactive seminar where we shared information and took them through prudent financial practices with focus on best practices in managing the cash cycle of a business. We had in attendance about one hundred participants drawn from all our branches in the Greater Accra region.

Just like many other businesses, UMB continues to face new challenges in our industry as the swiftness and scale of change are unmatched. In order to overcome these challenges, we are undergoing a bank-wide organizational transformation that includes initiatives such as employee reorientation to reinforce our brand’s mission and vision as well as our core values of Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D). Such developments will enable us to become swifter at detecting and tackling changes in the industry.

Let me end by reiterating our Bank’s full commitment to reinforcing our competences in order to exceed your high expectations. We appreciate your business and look out for exciting new developments in UMB. Do have a great month ahead!

Sincerely,

Message from the CEO

Dear Business Partner,

 

A very warm welcome to you as we kick off the second half of 2019 and I am pleased that UMB, your indigenous bank of choice, is a proud sponsor of the live broadcast of the 2019 Africa Cup of Nation in Egypt on your local radio and television channels covering the length and breadth of Ghana. This is our Bank’s way of ensuring that every Ghanaian enjoys the beautiful game of football while demonstrating our support for the Ghana Blackstars. It is our fervent hope that the team bring home the coveted trophy after close to forty decades of drought.

 

Before I continue, allow me to recap a few of the activities in the month of June; as it turned out to be busy, here at UMB. As part of our Customer Appreciation activities, we hosted three Financial Literacy programmes at our Tema East branch, UMB Centre for Businesses in Kasoa and Madina for our valued customers and prospects in and around the catchment areas. For us at UMB, these periodic customer engagements are very necessary as it gives us the opportunity to share knowledge and new ideas as well as gather feedback from our valued customers that will significantly help us to improve our service and product offering.

 

I am pleased to announce that UMB was adjudged the Best Bank Award in Cyber Security Risk Management, for the third successive year, at the 9th Ghana Information Technology and Telecom Awards (GITTA) held in Accra. Also, myself and our Ag. Head of I.T., Mr. Sylvester Apedoe were adjudged the Emerging ICT Driven CEO of the Year and CIO of the Year, respectively. We dedicate the awards to our cherished customers and it is our promise to continuously exceed their expectations with our new and existing products; as well as in our service delivery.

 

Over the years, UMB has contributed significantly in youth development through educational support in Ghana. And as part of our Bank’s efforts to increase our corporate social responsibility efforts and in our quest to continue impacting our society, we hosted a section of students from the 5 Garrison Education Centre, Burma Camp at our Head office for the maiden UMB Open Day Tour.

 

The UMB Open Day Tour was an insightful experience for myself and my colleagues; and especially the students as they got first-hand knowledge of some the back-end operations of a typical bank. It will also help guide their future career aspirations. We, at UMB, intend to extend this opportunity to other schools in order to impact and impart knowledge to the future generations.

 

On that note, I look forward to a wonderful month this July. Thank you for choosing to bank with us and for your continued loyalty to UMB!

 

Sincerely,

Message from the CEO

Dear Business Partners,

Welcome to another promising month and Barka da Sallah to our Muslim brothers and sisters. We at UMB join hands with you all in the celebration of this year’s Eid ul-Fitr. As you mark the end of the holy month of Ramadan, we wish every celebrant peace, prosperity and happiness.

 

I am pleased to let you know that we recently partnered with the Chartered Institute of Supply Chain Management (CISCM) to commemorate the World Supply Chain Day. The week-long celebration was on the theme “Effective Integrated Supply Chain Management For The Attainment Of The Ghana Beyond Aid Agenda”. Although I could not be present for the Sunyani celebration, UMB was ably represented during the panel discussion by our Acting COO, Mr. Felix Awuku; Director for Strategy & Growth, Mr. Kwame Adjei-Adjivonh and our Head of Procurement, Mr. Enoch Dugbartey to discuss the importance of effective integrated supply chain management practices in the banking and financial sector.

 

On a much lighter and fun note, and as part of our team bonding and corporate social networking activities; UMB participated in this year’s Joy Sports Invitational Tournament. Team UMB participated in various sporting categories including football and basketball. Although we could not win the ultimate prize, I am pleased to share that the enthusiastic participation and dedication of our sports men earned us the Best Participating Team trophy. I am confident that, come same time next year, Team UMB will win gold and let me take this opportunity to congratulate Team UMB and all the other participants especially the winning teams.

 

As I end here, let me reiterate our commitment to delivering world-class banking services to you, our valued customer. As such, please do not hesitate to share your feedback on any of our products and services with us by calling on any of our toll-free lines MTN, AirtelTigo and Vodafone 0800-100880 and other lines on 0302 633 988. We are also active on our official Facebook, Twitter and Instagram pages – interact with us!

 

Thank you for choosing to bank with us and have a great month!

 

Sincerely,

Message from the CEO

Dear Business Partners,

Let me first of all congratulate all the hardworking men and women including our wonderful staff members as we celebrate the achievements of workers globally. Your hard work, commitment and dedication have helped to build nations including ours and we doff our hats to you as we join the millions around the world to say Ayekoo!

 

Sir Richard Branson famously said “if you take care of your workers, they’ll take care of your business” and we at UMB cannot overemphasize the truth in that statement as we truly believe that an enabling working environment will translate to excellent performance and results.  We are therefore totally committed to the development and success of our internal stakeholders (staff members) and it is on this fact that I share with you that aftermonths of careful planning and brainstorming of ideas on how to significantly improve on the knowledge base and skillset of our staff at every level of service at our bank, that we have successfully launched our internally structured learning and talent development hub, the UMB Academy.

 

We have a steady vision to be counted as the best if not amongst the best and as such the UMB Academy forms part of our strategy to greatly exceed the expectations of you our wonderful partner, by creating for you long-lasting value and equity in our brand. With our UMB Academy, staff members will receive tailored trainings based on their specific professional needs so that they can excel in their individual roles and provide our customers with world class service always.

 

I hereby use this opportunity to once again applaud the tireless effort of our Human Resource team and also to congratulate our Director of Human Resource, Ms. Akwelley Bulley-Kwakyi on her award as Best Achiever in Human Resources at the 5th Feminine Ghana Achievement Awards.

 

You our valued customer, are the reason why we are in business and it is in your best interest that we continue to prioritize your personal and organizational needs. Thank you for reposing trust in us as the bank of choice for all of your financial needs. We truly appreciate your business and we look forward to a much more financially rewarding partnership this month and beyond.

 

Happy New Month!

Sincerely,

Message from the CEO

Dear Business Partner,

A warm welcome to the start of second quarter of 2019.

 

At UMB, excellence is our hallmark and as such, the end of the first quarter is a significant period for us to do a self-introspection so that we will be able to improve on the mandate you have given us as a bank to continue to provide you with superior banking services and products.

 

Our commitment to our core values of Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D.), social responsibility and firm corporate governance is part of our long rich history and it is central to how we conduct our business.

 

As I alluded to in my message last month, we made good on our partnership with the West African Examination Council last month to acknowledge and reward the top performing students in the 2018 WASSCE. Former student of Wesley Girls’ High School, Ms. Wilhermina Opoku was adjudged the overall best student in the 2018 WASSCE and as such UMB presented her with a full academic scholarship, a cash prize of US$1,000 and a brand new  laptop. Ms. Sarpong Brago Afrifa, former student of Yaa Asantewaa Girls Senior High School, and Imelda Naa Ayorkor Adjei, former student of Wesley Girls’ High School, who were adjudged the second overall best student and third overall best student respectively, also received brand new laptops from UMB.

 

UMB is deeply committed to the development of the youth and as such this educational scholarship is one of the several ways our Bank is contributing to national development, specifically in the education sector as well as offering brilliant students an opportunity to hone their talents and realise their desired dreams. Once again, we congratulate these remarkable young women for this great achievement and we wish them even greater success in the coming years.

 

As a bank we are committed to the total welfare and empowerment of our internal stakeholders, we marked the global celebration of women with a series of uplifting and fun packed activities for our female members of staff, which was led by our Director of Human Resource, Akwelley Bulley. I can assure you that with the many interventions, personal development plans and policies in place; we are working hard towards achieving a gender balanced working environment.

 

Our passion for prioritizing you and your needs is at the heart of our service delivery and that is why I am happy to share with you that, we have partnered with one of the world’s largest payment platforms, UnionPay International to offer you exciting and convenient payment options. In my next communication with you, I will shed more light on this exciting partnership and the benefits you stand to get by signing up for your very own UMB UnionPay card for your personal and business needs. On that exciting note, let me add that you can now use your MasterCard card on any UMB ATM nationwide.

 

As we gear up for the second quarter of the financial year, let me once again thank you for your business and I assure you that similar to successes we have chalked over the years, we are committed to an even more impressive performance as we look forward to  a new era of steady growth in the economy.

 

This month, we look forward to serving you with S.P.E.E.D.  and digitizing your experience with our innovative and convenient UMB SpeedApp.

Long live UMB!

Sincerely,