Message from the CEO

 

Dear Business Partner,

Let me use this opportunity to first and foremost thank you for your business and loyalty to the UMB brand over the past four decades. I look forward to deepening our ties over the coming years as we conquer new territories together.

I am truly honoured and delighted to serve you as CEO of our great Bank, UMB. Thank you for welcoming me into this wonderful family. As an indigenous Ghanaian bank with a rich history of providing the best financial solutions, we have demonstrated our commitment and excellence in the establishment of many corporate entities that has positively shaped our country’s economy. With this proven record of accomplishment, we remain committed to delivering excellent service always, while leveraging on this strength to build a more resilient and digitized SME bank of choice for all. Our strategic focus will not change but rather consolidated to further give you unrivalled service.

I invite you to patronize any of our specialised services at our UMB Centre for Businesses, located in Kumasi (Ashtown), Madina and Kasoa to discuss your business idea, big or small. In addition, while we manage your business needs, allow us to take care of your personal financial needs with our tailor-made products and services designed for every stage in life – from the cradle to retirement.

I encourage you to continue to share your feedback with us to help us improve on our service delivery and to develop meaningful solutions for your specific financial objective, while sharing ideas on how to grow bigger together. We look forward to your visits in our offices and branches’ Please note that we have implemented stringent COVID-19 health and safety protocols across all our branches to keep you and our staff safe. However, I encourage you to take advantage of our different digital platforms to transact conveniently and safely from the comfort of your offices and homes.

Over the coming weeks, I hope to share with you the many exciting events happening on our calendar designed specifically with you in mind. Please continue to stay safe and keep trusting us with your financial decisions.

Sincerely,

Farewell Message from Mr. Benjamin Amenumey

Dear Valued Customer,

When I took over the office of UMB CEO, not only did it afford me the honour and pleasure of serving you with the very best of our financial offerings as an indigenous Bank, it also allowed me build on the legacies of my predecessors for the next generation.

Looking back on what we have achieved together as partners since I became UMB CEO, I am delighted on how far we have come in weathering the many storms that came our way and I remain very optimistic that even greater exploits will be achieved in the coming years.

It is in light of this wonderful future ahead that I am happy to pass on the baton of leadership as UMB CEO to another who will carry on the legacy as I humbly bow out effective January 31, 2021.

As bittersweet as this is, I am happy for the many strategies we put in place as a bank in securing your finances and growing your businesses. Together we have rolled our timely products, services, processes and interventions that have seen your businesses and personal finances flourish even in the wake of turbulence such as this pandemic.  Your feedback to us has also allowed us to consistently provide you with tailor made financial solutions that has helped shape our country’s economy positively,  while winning us both many industry and personal accolades.

With this and so many successes chalked, I believe the new leadership of UMB will propel your business and financial future into much greater heights and I humbly ask you to rally your support behind the new CEO as he steers affairs of this great institution.

I want to hereby use this opportunity to personally thank you for your business and support of UMB and my leadership as CEO. Our values as a brand have guided me in leading such a dynamic team of staff into serving and delighting your customer experience with S.P.E.E.D. and I know they will still guide this new leadership to give you the very best of our service in this next phase.

May God bless you and long live UMB!

Sincerely,

Benjamin Amenumey

Message from the CEO

Dear Business Partner,

Happy New Year to you!

As we begin a new chapter this year 2021, I wish you and yours a prosperous year filled with good health, love and successes.

For us at UMB, each year is an opportunity to serve you in a better way and as such, we are poised to making your financial decisions much easier with enhanced products and services including our suite of digital and electronic channels.

I would like to take this opportunity to thank you for all the trust you have reposed in us as your financial partner. This coming year, may our partnership grow stronger and be mutually beneficial. Because we value you more, we promise to put you first by delivering innovative products and superior customer service that will exceed your expectations.

From all of us at UMB, we once again want to wish you a prosperous New Year and we look forward to working with you and for you.

God bless you and yours abundantly.

Sincerely,

Christmas Message from the CEO

Dear Business Partner,

Season’s greeting to you and your loved ones!

The year 2020 has been an eventful one and as we draw the curtains close, let me use this opportunity to thank you for choosing UMB as your most preferred banking partner and for keeping faith with us.

Christmas is about the ultimate sacrifice of love and as you celebrate with family and loved ones, let me encourage you to spread the Christmas cheer with the less fortunate whiles staying safe.

As we look forward to a promising 2021 filled with love, happiness and success, we at UMB also look forward to deepening our relationship with you by offering you more than a delightful banking experience at every touchpoint.

Continue to count on us to offer you tailor-made solutions for your every financial need and remember that we are always available to serve you especially through our suite of e-banking products and services including the UMB SpeedApp, ATMs and the UMB Internet Banking portal.

On behalf of our Board of Directors, Management and Staff, we wish you a Merry Christmas and a prosperous New Year.

Sincerely,

Message from the CEO

Welcome to the last lap of year 2020 and as we wind down our activities for the year, let me use this opportunity to wish my fellow citizens a peaceful election ahead of the December 7 polls and the very best festive Season.

 

As a digitally-focused Bank, we continue to invest heavily in enhancing our technological infrastructure and for this, we were recently recognised at the 10th edition of the 2020 Ghana Information Technology and Telecom Awards (GITTA). On the night, UMB scooped three awards in the categories “Most Improved Bank in Best Use of Technology”; “ICT-Driven CEO of the Year” and the “CIO of the Year”. With these industry awards, let me reiterate that we are committed to ensuring the safety of all our digital banking channels and your banking information as demonstrated in our PCI DSS and ISO 27001 certification.

 

That said, our focus as a Bank is to ensure that we provide you with flexible financial support to meet your everyday needs. For this, I am excited to share that you can now access our newly introduced UMB Asset Finance Scheme. With the UMB Asset Finance Scheme, salaried workers can now acquire electronic devices and other household appliances at unbelievably cool deals from Compu-Ghana, KAB-FAM, TCL and YilMoney and then spread the repayment over a 12-month period. That is not all, to give you an extra financial cushion especially in the festive season, let me remind you that you can still access up to GHS150,000 with the UMB Controller Loan for government workers at flexible terms and competitive pricing. For more details on these exciting offers, kindly reach out to your dedicated Relationship Manager or visit the nearest UMB branch to get started.

 

In other exciting news, our remittance customers also stand a chance of walking away with amazing rewards including shopping vouchers, airtime top-up and other exciting goodies in our UMB Happy Days Remittance Promo. Simply encourage your loved ones abroad to send you money through our over 13 remittance partners including Western Union, Vigo, UnityLink, RIA, Transfast, SmallWorld among others and receive it directly into your UMB account or at any of our 36 branches across the country. Please do not miss out on any of these exciting offers and remember that terms and conditions apply.

 

As your solid financial partner, I assure you that our doors are always open to discuss your needs so that together, we can tailor-make financial solutions to help you fulfil your dreams. On this note, I encourage you to continue making cashless payments using our suite of e-banking products including the UMB Visa and UnionPay debit cards and our convenient UMB SpeedApp. If you must visit our branch, I guarantee you that all our touchpoints including our banking halls strictly observe COVID-19 health and safety protocols and we encourage you to also do same.

 

Finally, from all of us at UMB, we wish you and your family a happy holiday season and we look forward to delighting your banking experience in the New Year.

God bless you and God bless Ghana!