Category: CEO Message

Dear Business Partners,

Happy New Year! I hope, like us at UMB, the New Year has started on a positive note for you. As usual, I have a lot of exciting news to share with you this month.

On Wednesday 23rd December 2015, our annual Festival of Nine Lessons and Carols came off at the forecourt of our Head Office in the SSNIT Emporium. The event was marked with scripture readings and a performance of selected Christmas carols by the UMB Choir and a host of other talented singers. The highlight of the evening was a performance of a Christmas carol by members of the Executive Committee of the bank including myself. This was a light hearted moment where I got to practice my singing skills.

While we fully participated in the Christmas festivities with our loved ones, we also worked assiduously on rolling out our new core banking application and I am happy to inform you that we successfully launched this new platform on January 4, 2016. This new platform will significantly enhance our ability to serve you with speed and generally lead to significant improvements in your experience with the bank. While there were few disruptions to our service during the transition, I am happy to inform you that the transition has been seamless and we are excited about this upgrade to our services and operations.

Earlier this month, we also welcomed six students from Harvard Business School as part of a required first-year course at Harvard Business School called FIELD, which stands for Field Immersion Experiences for Leadership Development. UMB is one of 156 FIELD Global Partners in 13 countries around the world. The students conducted research to ascertain the banking needs of tertiary students in Ghana and presented their final recommendations to the management of the bank. We are looking forward to reviewing their recommendations and crafting an implementation plan to suit the needs of the bank.

Finally I want to assure you that we are always ready to receive feedback from you, our cherished partner. In line with this you may reach our Contact Centre from 8am to 5pm Monday to Friday on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988.  Alternatively, you can also contact us on our social media platforms including Facebook, Twitter and LinkedIn.

I wish you and your loved ones the best for the year and I look forwarding to working with you this year to exceed all your expectations.

Yours truly,

Dear Business Partners,

The year has been eventful and in the most part exciting and as we look forward to 2016, we will continue to innovate and improve our product and service offering to remain your optimal banking partner.

If you currently bank with us, I humbly thank you for your business and for helping to make our progress and prosperity possible this year. I look forward to continuing our pursuit of smart banking solutions and exceptional service.  If you are considering banking with us, I welcome the opportunity to introduce you to the full bouquet of our banking services and products.

Finally, on behalf of the entire UMB family, I wish you and your loved ones a Merry Christmas and a prosperous New Year. We look forward to serving you in our banking halls and in the virtual world of banking in 2016.

Thank you.

Dear Business Partners,

The first full week in October begins with Global Customer Service Week. We use this opportunity to celebrate and honor your loyalty and continued business. From October 5 to October 9, every UMB branch will be celebrating Global Customer Service Week. Stop by and visit one of our branches today and we will delight you with our exceptional service.

October also marks the continuation of our successful UMB Visa Classic Debit card campaign. If you have not already done so, be sure to sign up for a UMB Visa Classic Debit card today. The benefits of Visa are numerous and we are excited to bring you this amazing product. For a limited time only and until supplies last, we will be offering FREE UMB Visa Classic Debit cards to new and existing customers.

Later this month, we will launch our Customer Contact Centre. We are always looking for ways to better serve you and the introduction of our Customer Contact Centre will provide you with convenient access to our knowledgeable and dedicated Customer Service Specialists.

While some time has passed since June 3, the need remains to support those who were severely impacted by the devastating events of that day. We are honored to continue our partnership with Joy FM to raise funds for the UMB and Joy FM Flood Relief Fund. We have expanded our donation platforms and we now have donation boxes at select Melcom and Shoprite stores.  You may also make donations directly to UMB Account 000250100039360, by MTN mobile money to 0549781391 or by cheque issued to “UMB and Joy FM Flood Relief Fund”.

Lastly, I wish you and your family all the best for the month of October and we look forward to serving you in our banking halls and in the virtual world of banking.

Yours truly,

Dear Business Partners,

We begin the month of September on a high note. I am very pleased to announce that UMB has launched the UMB Visa Classic Debit card. The convenience and security of the Visa brand is unparalleled and we are very excited to partner with Visa Inc. to provide you with this great product. For a limited time only and until supplies last, we will be offering FREE UMB Visa Classic Debit cards for new and existing customers. I encourage you to visit any one of our 28 branches across Ghana and sign up for a UMB Visa Classic Debit card today.

While some time has passed since June 3, the need remains to support those who were severely impacted by the devastating events of that day. We are honored to continue our partnership with Joy FM to raise funds for the UMB and Joy FM Flood Relief Fund. We have expanded our donation platforms and we now have donation boxes at select Melcom and Shoprite stores.  You may also make donations directly to UMB Account 000250100039360, by MTN mobile money to 0549781391 or by cheque issued to “UMB and Joy FM Flood Relief Fund”.

September also marks the beginning of a new school year for many of you or your wards. Many of my colleagues will be visiting various campuses this month to introduce UMB and the great products and services that we offer. Take the opportunity to stop by our booth and say hello.

Lastly, I trust that the month of September will be a wonderful one for you and your family and we look forward to serving you in our banking halls and in the virtual world of banking.

Yours truly,