Message from the CEO

Dear Business Partners,

We are deeply saddened by the devastation and loss caused by the torrential rains of last week. As we begin the official mourning period today, we extend our sincerest condolences to those of you who have lost loved ones and to everyone who has been impacted by this natural disaster.

Yours Truly,

Message from the CEO

Dear Business Partners,

We begin the month of May amidst an air of excitement and anticipation. We will be launching our new brand campaign this month and I look forward to sharing the details with you.

Our new campaign will highlight how important our customers are to us and how much we value your continued business. Indeed, at UMB, our core philosophy is embodied in our slogan, ‘you first’ and our new campaign will further emphasize our customer centric focus.

Hopefully, many of you have participated in our Happy Days Remittance Loyalty program. We are rewarding our loyal customers who continually receive money using our money transfer service with points that allow you to redeem great prizes. UMB has more money transfer operators than any bank in Ghana, with over 14 money transfer operators offered at any of our 28 banks nationwide. If you are receiving money from anywhere in the world, I invite you to receive your money at UMB and experience our convenient and expedient money transfer service.

In addition to our great Happy Days Remittance Loyalty program, you can now pay your AMA property rates and business operating permits at selected UMB branches within the AMA jurisdiction, namely Accra Main, Adabraka, Osu, Oxford Street, Ridge, SIA, NIA, Abossey Okai and Kaneshie branches. We will be adding more services to our payments and collections platform, so stay tuned-in for more information.

Lastly, we know how important it is for you to have access to your deposited funds as quickly as possible and for that reason, we have introduced UMB Express Cheque. UMB Express Cheque is our convenient and efficient cheque clearing service. If you present a cheque before 11am at any one of our branches, it will clear within the same day!

As you can see, there are many reasons to stop by and visit one of our branches. We look forward to serving you soon.

Yours truly,

Message from the CEO

Dear Business Partners,
In Christian faith, the period following the resurrection is one of resurgence and rebirth, so it is fitting that I join UMB at this important time. I am joining a bank that has already embarked on a journey filled with many impressive and noteworthy accomplishments and I am honoured to lead the bank as it enters this phase in its history.
Following in UMB tradition, there are many exciting new developments this month. We recently opened two new branches in Accra – our Oxford Street Branch located on Oxford Street in Osu, across from Shoprite and our Spintex Branch, located on Spintex Road, next to Isuzu Motors. The two new branches embody our commitment to our customers through their convenient locations and inviting and warm atmospheres. Additionally, our new Oxford Street and Spintex branches feature our signature 24HR E-Zone, equipped with 24 hour ATMs and tablet-enabled E-Banking services. Also, as is customary with all UMB branches, our two new branches are staffed with friendly and knowledgeable financial professionals who are eager to address all of your banking needs.
I am also thrilled to share that we will be launching a new brand campaign very soon. Our new brand campaign is a beautiful visual representation of our dedication to our customers through our ‘you first’ philosophy.
Lastly, you have come to expect new and novel developments from UMB and we will continue to deliver. I would like to thank all of you who kindly and graciously welcomed me to UMB and I look forward to exceeding your expectations.

Yours truly,

Message from the CEO

Dear Valued Partners,
UMB has had an exciting year since our successful rebranding and we are extremely thankful to you for your support in what we have achieved thus far. As we continue on in our course to build on the great achievements that we have made as a bank, we will welcome Mr. John Awuah as the new Managing Director/CEO.
Mr. Awuah, who will be leading the next phase of our strategy, will be working with our talented team of UMB professionals to ensure UMB’s continued success.
With his impressive wealth of experience in banking and finance, Mr. Awuah will help UMB to be even more effective in serving your needs. Prior to his appointment by the UMB Board of Directors, he was an Executive Director at GCB Bank Limited where he successfully led the financial restructuring of the bank among other notable accomplishments.
We look forward to your continued support and patronage as we enter this new chapter in UMB history.
Sincerely yours,

Your Partners at Universal Merchant Bank

Message from the CEO

Dear Valued Partners,

As we welcome the month of February, I am excited to share that our Osu and Spintex branches will be opening soon.  Outfitted with our state of the art features including our 24 HR EZones with 24HR ATMs and E-Banking, our Osu and Spintex branches will be ready to provide you with the very best in banking in a few short weeks.

Additionally, we continue to work hard to provide you with partnerships that bring you added convenience and value. For instance, we have recently partnered with the Accra Metropolitan Assembly (AMA) to expand your AMA pay points. You may now pay your AMA building permit and property rate taxes at any of our 28 branches.

Another new service that we have recently launched is our Customer Complaint Hotline. It is important to us that every customer enjoy excellent service each and every time that they visit UMB. If for some reason this does not happen, we have created this hotline, which provides customers with direct access to a member of our executive team to lodge their service complaint.

I am happy to announce that through the New You Promo, we were able to make a meaningful monetary donation to CITI FM Foundation’s Citi Opportunity Project on Education (COPE). COPE is a wonderful organization that provides scholarships to brilliant, yet underprivileged Ghanaians so that they can pursue senior high school and tertiary education. Through our donation, COPE will be able to provide promising students with the opportunity of a quality education.

Also, please join me in congratulating our New You Promo grand prize winner, Joseph Boateng and our second prize winner, Charity Enyonam Attifu. Joseph is the lucky recipient of the grand prize of GHC100,000 and Charity won the lovely Hyundai ix35. Thank you to everyone who participated and thank you to all of our customers for your continued loyalty, support and patronage.

UMB …you first!

Until next month,