Category: CEO Message

Dear Business Partner,

Welcome to May 2021. May has become a significant month for us all, on account of the May 1st workers day celebrations. In that regard, I want to take the opportunity to congratulate all the hardworking individuals who contribute to the socio-economic development of our great nation, Ghana. We at UMB send our best wishes to you, our valued customers and we promise to continue exceeding your expectations with our hard working and dedicated employees.

Our audited 2020 Financial Statements were recently published – and I am happy to share that we recorded a Profit after Tax of GHS23 million, an enormous leap from the previous year. Due to our prudent cost optimization strategies, we were able to reduce our Operating Expense by 15 percent year-on-year and increased our Customer Deposits by 24 percent – a demonstration of the confidence and trust you repose in us. Let me use this opportunity to thank you, our most important stakeholder for continued business throughout this turbulent period. Please click here of our Audited 2020 Financial Statements.

Recent economic trackers and data points continue to position Ghana as a leading global SME economy. Our strategic approach is to deepen our support to the SME sector by partnering with government agencies and development finance institutions even as we continue to provide more support for small and medium-sized businesses through our range of innovative products and services. We continually strive to ensure these are fit for purpose for SME’s.

The 4th Industrial Revolution continues to deepen in our societies and economy, and digitisation continues to permeate all aspects of life. As your future-fit bank, we are in-step with this evolution and continue to engineer our processes, products and services to enable our customers access a full digital UMB Bank. To this end, I encourage you to use our safe and secure e-banking platforms such as the UMB SpeedApp, internet banking and our vast ATM network.

Whether you are a small business owner, potential customer or a future employee, we look forward to connecting and working together to bring convenient banking to your doorsteps. If you have any feedback for us, you can call us on +233-(0)302-633-988 or on toll free 0800-100-880. You can also join our growing social media community on Facebook, Twitter, Instagram and LinkedIn @myumbbank to engage us get more updates from us.

Once more, let me wish you the very best of the month and thank you for trusting UMB with your business!

Sincerely,

Dear Business Partner,

Greetings from all of us at UMB!

Exciting things are happening within UMB and I am happy to share some of the updates with you. On March 15, 2021, we marked 49 years of banking excellence and as we build up to our 50th anniversary celebration next year, I want to assure you that we remain committed to providing you with superior financial services that exceeds your expectations. For us at UMB, exceptional service delivery is our hallmark and to deepen our relationship, understand your business and forge new ways of accelerating business growth, I have been paying courtesy calls on some of our customers as part of the anniversary celebration. I do look forward to visiting you soon so that together we can grow your business and ours for posterity.

Our mandate as a bank is to provide financial solutions that meets your everyday needs and we are happy to inform you that, we have partnered the National Association of Registered Midwives, Ghana (NARMG) to offer its members a uniquely-packaged UMB Controller Loan of up to GHS150,000 at a competitively low interest rate. I hereby would like to extend an invitation to you and other organisations to come sit with us so that together, we can customize a financial package specifically for you.

Here at UMB, the contribution of women to the growth of our business cannot be over-emphasised and that is why we continue to create equal opportunities and an enabling work environment for their career and personal development. And to celebrate the women of UMB and the millions around the world, I joined members of staff for International Women’s Day as we pledged to continuously challenge the biases, stereotypes and the many issues that confront them. I hereby encourage you to pledge your support to this worthy cause to ensure a much better future for women and girls all around the world.

As a digitally-focused bank, we continue to provide you with seamless and convenient banking solutions through our suite of e-banking channels including our UMB SpeedApp, UMB Internet Banking and ATM’s. I hereby encourage you to continue to use any of our secure e-banking channels to perform your transactions anywhere, anytime as we all keep safe.

We look forward to offering you 24 hour banking support whatever your need may be so do not hesitate to give us a call on +233-(0)302-633-988 or on toll free 0800-100-880. We also invite you to join our wonderful social media community on Facebook, Twitter, Instagram and LinkedIn at @myumbbank for more exciting updates from the world of UMB.

I wish you the very best of the season and I want to personally thank you for choosing UMB always!

Sincerely,

Dear Business Partner,

Let me use this opportunity to first and foremost thank you for your business and loyalty to the UMB brand over the past four decades. I look forward to deepening our ties over the coming years as we conquer new territories together.

I am truly honoured and delighted to serve you as CEO of our great Bank, UMB. Thank you for welcoming me into this wonderful family. As an indigenous Ghanaian bank with a rich history of providing the best financial solutions, we have demonstrated our commitment and excellence in the establishment of many corporate entities that has positively shaped our country’s economy. With this proven record of accomplishment, we remain committed to delivering excellent service always, while leveraging on this strength to build a more resilient and digitized SME bank of choice for all. Our strategic focus will not change but rather consolidated to further give you unrivalled service.

I invite you to patronize any of our specialised services at our UMB Centre for Businesses, located in Kumasi (Ashtown), Madina and Kasoa to discuss your business idea, big or small. In addition, while we manage your business needs, allow us to take care of your personal financial needs with our tailor-made products and services designed for every stage in life – from the cradle to retirement.

I encourage you to continue to share your feedback with us to help us improve on our service delivery and to develop meaningful solutions for your specific financial objective, while sharing ideas on how to grow bigger together. We look forward to your visits in our offices and branches’ Please note that we have implemented stringent COVID-19 health and safety protocols across all our branches to keep you and our staff safe. However, I encourage you to take advantage of our different digital platforms to transact conveniently and safely from the comfort of your offices and homes.

Over the coming weeks, I hope to share with you the many exciting events happening on our calendar designed specifically with you in mind. Please continue to stay safe and keep trusting us with your financial decisions.

Sincerely,

Dear Valued Customer,

When I took over the office of UMB CEO, not only did it afford me the honour and pleasure of serving you with the very best of our financial offerings as an indigenous Bank, it also allowed me build on the legacies of my predecessors for the next generation.

Looking back on what we have achieved together as partners since I became UMB CEO, I am delighted on how far we have come in weathering the many storms that came our way and I remain very optimistic that even greater exploits will be achieved in the coming years.

It is in light of this wonderful future ahead that I am happy to pass on the baton of leadership as UMB CEO to another who will carry on the legacy as I humbly bow out effective January 31, 2021.

As bittersweet as this is, I am happy for the many strategies we put in place as a bank in securing your finances and growing your businesses. Together we have rolled our timely products, services, processes and interventions that have seen your businesses and personal finances flourish even in the wake of turbulence such as this pandemic.  Your feedback to us has also allowed us to consistently provide you with tailor made financial solutions that has helped shape our country’s economy positively,  while winning us both many industry and personal accolades.

With this and so many successes chalked, I believe the new leadership of UMB will propel your business and financial future into much greater heights and I humbly ask you to rally your support behind the new CEO as he steers affairs of this great institution.

I want to hereby use this opportunity to personally thank you for your business and support of UMB and my leadership as CEO. Our values as a brand have guided me in leading such a dynamic team of staff into serving and delighting your customer experience with S.P.E.E.D. and I know they will still guide this new leadership to give you the very best of our service in this next phase.

May God bless you and long live UMB!

Sincerely,

Benjamin Amenumey

Dear Business Partner,

Happy New Year to you!

As we begin a new chapter this year 2021, I wish you and yours a prosperous year filled with good health, love and successes.

For us at UMB, each year is an opportunity to serve you in a better way and as such, we are poised to making your financial decisions much easier with enhanced products and services including our suite of digital and electronic channels.

I would like to take this opportunity to thank you for all the trust you have reposed in us as your financial partner. This coming year, may our partnership grow stronger and be mutually beneficial. Because we value you more, we promise to put you first by delivering innovative products and superior customer service that will exceed your expectations.

From all of us at UMB, we once again want to wish you a prosperous New Year and we look forward to working with you and for you.

God bless you and yours abundantly.

Sincerely,