Message from the CEO

Dear Business Partner,

As we ease into the ‘ember’ months of the year, it is a great time for a fresh start by focusing our energies on improving our productivity to end the third quarter well.

To recap the activities of the past month, I am happy to share that we successfully held our 45th Annual General Meeting (AGM) with our Shareholders, to discuss our performance in the 2019 financial year, realign our business strategies and consolidate our gains by prioritizing your business needs. This way, we can ensure to record an even impressive financial performance than what we recently published for our half year financials.

On that note, I am happy to share with you that UMB obtained the internationally-recognised PCI-DSS Certification in addition to our ISO 27001 Certification. With this certification, we have demonstrated our commitment to the protection of cardholders’ privacy and banking information with every UMB banking transaction. I hereby encourage you to sign up for any of our instant UMB UnionPay and UMB Visa contactless debit cards for fast, secure and convenient access to your money anywhere in the world.

At UMB, we understand the financial burden in these uncertain times and as such we have rolled out financial interventions especially for government and public sector workers with the UMB Controller Loan product. Government workers can now access up to GHS150,000 in less than 48 hours to cater for everyday personal needs at a competitive interest rate and then pay back in 48 months with the UMB Controller Loan. The exciting part of this loan is that, you do not need to be a UMB account holder or require any form of collateral. If you qualify or know anyone who does, kindly visit or let them stopover at the nearest UMB branch to apply now.

Similarly, as part of the several interventions that we continue to offer customers in sustaining their businesses and its steady growth, our SME Banking Department organized the maiden virtual edition of the annual SME Clinic for over two hundred SME customers on the theme, “Running a Successful SME Business in a Disruptive Environment”. Participants were taken through a variety of topics on identifying opportunities and finding the right balance between risk and profit maximization to ensure business continuity and longevity. On this note, if you are an SME owner or hoping to kick-start a business, I welcome you to experience our unique service and product offering for SME’s at any of our three dedicated UMB Centre for Businesses across the country.

While we assure you of the highest safety standards within our branches and office premises, continue to use our safe and secure electronic banking platforms such as the UMB SpeedApp and our Internet Banking portal for your banking transactions whenever, wherever. If you must visit us at any of our thirty-six branches nationwide, kindly ensure to observe all our COVID-19 health and safety protocols.

Alternatively, you can share your feedback on our products and services on WhatsApp number 0266020400 or call our 24-hour Contact Centre for support on toll free number 0800100880 or on 0302633988. You can also follow us on our social media platforms on Facebook, Twitter, Instagram, LinkedIn and YouTube for up-to-date news and events.

I wish you a wonderful and fruitful September. God bless you and our homeland Ghana!

Sincerely,

 

Message from the CEO

Dear Business Partner,

I wish to extend my warmest welcome to you for the month of August. The significance of this month on our nation’s calendar is not lost on us as a truly indigenous bank.  It is a time for us to reflect on the sacrifices of our founding fathers and for us strive to emulate their deeds to build this nation for posterity. So in the famous words of John F. Kennedy, “ask not what your country can do for you, ask what you can do for your country”.

Moving on, UMB as a customer-centric bank is always looking for better ways to provide you, our cherished customer, with superior products and services that are relevant and delight your banking experience. That said, we are continually improving our infrastructure and procedures to ensure efficiency in our service delivery to you.

The spread of coronavirus continues to adversely impact the operations of several businesses. Consequently, UMB’s total operating income declined by 6.5% year-on-year to GHS115.8m as at Half Year 2020. However, our unique operational efficiency strategies resulted in a 10.4% reduction in expenses, year-on-year. In effect, our Bank recorded a Profit After Tax of GHS16m, which represented a growth of 194% on a year-on-year basis. Customer deposits also increased by 31% year-on-year to GHS2.2bn while our Assets also trended upwards by 25% year-on-year to GHS3.3bn. These positive key indicators attest to the fact that UMB is a resilient bank even in the face of eventualities occasioned by a crisis.

As the world transitions to the new normal during this coronavirus pandemic, we continue to focus on serving you better by ensuring that you have access to safe and convenient banking during this period. For that reason, we encourage the use of our digital channels such as the UMB SpeedApp, ATMs and internet banking for all banking needs. While all our branches nationwide remain open to serving you in line with COVID-19 health and safety protocols, we assure you of the highest service standards at all our branches and offices.

In a related development, we have introduced the UMB Visa contactless cards that allow you to perform safe and secure payments at contactless-enabled POS devices. The “tap to pay” enhancement will limit the handling of cash, reduce the instances of card cloning or card swapping and so much more. As we embrace digital ways of banking, let us remain extra vigilant in order not to fall victim. Remember, UMB will never call you to request for your confidential banking information like usernames, PIN or passwords.

While we appreciate the adverse effects of this crisis, UMB seeks to continue supporting customers and to this end, we have introduced the UMB Controller Loan product for government workers to cater for personal everyday needs. If you qualify or you know anyone who does, I encourage you to visit the nearest UMB branch for more information and subsequently apply for the loan payable in up to 48 months at a competitive interest rate.

Whenever in doubt or you need any help concerning any of our innovative products and services, do not hesitate to call our 24-hour Contact Centre on toll free number 0800100880 or 0302633988 or WhatsApp us on 0266020400 for swift assistance.

UMB is here to partner you in all spheres of your life so reach out today and let us know how we can support your dreams. On that note, please stay safe and we look forward to doing business with you.

Sincerely,

Message from the CEO

Dear Business Partner,

I welcome you to another month that marks the beginning of the third quarter in our financial calendar as well as Ghana’s Republic Day commemoration on July 1st. On this day, I wish every Ghanaian a happy Republic Day and I salute our gallant forefathers who sacrificed to ensure that posterity could enjoy our current sovereignty.

Although COVID-19 has disrupted the business space, we at UMB are very committed to weathering the storms with you as your strategic business and financial partner. It is therefore in this regard that I am happy to share with you that we have been selected as one of the preferred banks to disburse soft loans to qualifying businesses under the Coronavirus Alleviation Programme (CAP) Business Support Scheme under the auspices of the National Board for Small Scale Industries (NBSSI). Apart from meeting with our SME clients to discuss challenges and find solutions amid the pandemic, we will be organizing our annual SME Clinics online to share information on various topical issues to support their businesses.

I hereby encourage you to call on your dedicated Relationship Manager or visit any of our branches nationwide to access this wonderful support, especially, businesses that have challenges in these trying times.

In line with our Bank’s digitization agenda and the desire to continuously exceed your expectations, I am happy to report that, we are working to implement updates to our bills payments, collections and transactions services with integration with the Ghana.gov platform, purchase of select airline tickets, automation of insurance claims and payments to Mobile Money, Bank accounts and ATM’s and ECG bills payments. These innovative developments, amongst many others, will greatly expand and enhance our service delivery across all our digital touchpoints.

In our bid to mitigate the spread of the coronavirus, we are upholding the highest level of COVID-19 health and safety precautions at all our premises and branches; but in order to enjoy a more convenient experience, I will encourage you to use our digital channels such as the UMB SpeedApp for your banking needs whenever, wherever.

That said, I implore you to stay safe and stay home as much as you can. Let’s continue to fight COVID-19 together by adhering to the health and safety measures advocated by the health authorities and allied agencies.

To you, our valued customer, I want express my sincere appreciation for your continued business in these trying time. Our affable and knowledgeable employees are ever ready to assist you take advantage of our suite of superior banking products and services. Call our 24-hour Contact Centre on toll free number 0800100880 or 0302633988 or via WhatsApp on 0266020400.

On that note, I wish you and your family a wonderful month ahead and look forward to a continued relationship.

Sincerely,

Message from the CEO

Dear Business Partner,

Welcome to the month of June. I must admit that the months have dragged on especially as we continue to get through the challenges that COVID-19 presents in our business environment.

Although COVID-19 has disrupted the business space, we, at UMB, are very committed to weathering the storms with you as your strategic business and financial partner. It is therefore in this regard that we have put in place financial and non-financial support such as special loan packages, renegotiation of loan terms, free business advisory services, moratoriums and so much more to help affected SME’s stay in business.

I hereby encourage you to call on your dedicated Relationship Manager or visit any of our branches nationwide to access this wonderful support, especially, businesses that have challenges in these trying times.

Even as we look forward to welcoming you in our various branches across the country, we have adjusted to the new normal to ensure that we keep you and our staff safe at all times. We have therefore heightened our COVID-19 health and safety protocols across all our touchpoints and branches and revamped our digital offerings such as our UMB SpeedApp, the UMB internet banking platform and our newest tap and pay feature on our VISA cards to give you a seamless banking experience anytime. We welcome you to sign up for any of our wonderful digital service offerings so that you too can enjoy convenient banking on your terms wherever you are.

Our 24-hour customer care I must say is the best and in our bid to delight you even more, we have included a 24-hour WhatsApp Banking feature to provide you with excellent customer care for all your enquires or comments about any of our products, services or processes. Please call us on 0302633988, 0800100880 (Toll Free) or chat with us on WhatsApp on 0266020400.

It is my personal conviction that we will soon overcome this pandemic and return to normalcy and as such I urge you to continue to stay safe by protecting yourself and others.

I wish you a productive month and we look forward to building a meaningful relationship with you.

Sincerely,

Message from the CEO

Dear Business Partner,

Welcome to a new month. First and foremost, my thoughts and prayers are with you and your loved ones during this difficult period. Like so many of us, it saddens me to learn, on a daily basis, the dire effects this coronavirus pandemic is having on individuals and businesses.

Given the situation we find ourselves in, we at UMB have prepared financial relief packages for our retail and business customers who have been hard-hit by this pandemic. That said, you can reach out to your Relationship Manager or visit any of our branches to learn how you can take advantage of our COVID-19 financial relief packages. This is a demonstration of our commitment to you, through thick and thin.

Despite the unprecedented challenges we face, I want you to know that we are open and doing business across all our thirty-six branches. Our highest priority remains the health and safety of our valued customers and employees. Although our banking halls are safe and secure, our ways of serving you in our banking halls have slightly altered in line with social distancing protocols and mandatory wearing of masks with the aim of protecting you, our valued customer and employees.

As part of our COVID-19 response initiatives, I am also pleased to announce that we have created a dedicated webpage (https://www.myumbbank.com/covid-19/) to help you stay up-to-date with latest developments and actions at UMB during this period.

We are continuously monitoring the situation and we will respond appropriately as and when there are any developments. For now, I wish you all the best and please stay safe and healthy. UMB needs you alive!

Sincerely,