Message from the CEO

March 9, 2018

Dear Business Partner,

This month, our beloved country Ghana, marked her 61stAnniversary and it was commemorated with colourful and vibrant display of culture amidst pomp and pageantry. Personally, I am excited that our mobile banking application, UMB SpeedApp, was officially launched on February 27 – just ahead of time to mark Ghana’s Independence celebration. With our mobile banking, UMB SpeedApp, you now have the freedom of banking anywhere, anytime from the palm of your hand.

I am truly grateful to all who made this feat possible and to those distinguished guests who graced the UMB SpeedApp launch event, I say, thank you! Permit me to reiterate that, our customers can use it, likewise non-customers and it is available on Android, iOS and Windows mobile devices so do well to download yours today, and use it for your day-to-day banking and mobile money transfers. This is just one of our bank’s disruptive initiatives in digitizing your banking experience in 2018 and beyond.

Following the launch of the UMB SpeedApp, we hosted an exclusive Wine Tasting event in association with Sai Wine & Champagne for our Prominence Club members at our flagship Prominence Club lounge at the Rooftop of our Head office in the Emporium Building, Accra Airport City Enclave. Prominence Club is our bank’s Private Banking and Private Wealth Management Unit that delivers par excellence banking services to our high net worth clients. The event was intended to primarily deepen our relationship with our clients as well as create an enabling ambience to interact and network in a dégagé setting.

In observing this year’s International Women’s Day, we held a breakfast meeting for our female staff from our Accra and Tema area branches to discuss thoughts and ideas on the theme: “Press for Progress – Influence the beliefs & actions of others”. The guest speaker for the maiden all-ladies breakfast session was renowned Human Resource professional, Mrs. Stella Agyenim Boateng. At UMB, we hold our female staff in high esteem and we will continue to take every opportunity to recognize and celebrate our women.

As you already know, we are one hundred percent open to your feedback and incessantly develop and improve our product offerings and service delivery based on what is relevant to you. In gathering feedback and working with our stakeholders, we have – as at last month – had our Contact Centre operating and providing swift customer care support 24/7. We can be reached on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988. Our highly trained customer care support team are also very active on our official Facebook and Twitter pages so do not hesitate to leave us a note concerning any of our products and services, especially our mobile banking application, UMB SpeedApp. We’re always on a path of continuous product and service improvement so let us hear from you.


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