Message from the CEO

May 7, 2018

Dear Business Partner,


Welcome to a new month! As always, all workers start the month of May with that much needed one-day break to celebrate the accomplishments and contributions made by the labour force. I was honored to celebrate May Day by co-hosting TV3’s NewDay with Saham Insurance, Managing Director, Mabel Porbley. It was a wonderful experience and you can click here to see the footage.


UMB ended last month on a positive note as the financial magazine, The European, for the second consecutive year, named UMB as the Best Corporate Bank of the Year in Ghana for exceptional achievement in corporate banking.  Our long history and deeply rooted presence in this market segment make us the right business partner for many corporate entities in Ghana. I take this opportunity to dedicate the award to our loyal corporate clients and our hard working staff for consistently exceeding the expectations of our clients.


Last month, I was accompanied by a high-level three-member management team to honour an invitation from the UK Ghana Chamber of Commerce to join other notable subject matter experts on the Trade and Industrialisation panel at the 2018 UK Ghana Investment Summit in London. The Summit was attended by the President, Nana Addo Dankwa Akufo-Addo along with a number of government officials and other interested parties from the business community. To the business people that we engaged with while in London, we look forward to being your partner as you take advantage of all that UMB has to offer.


We recently partnered with the University of Professional Studies, Accra (UPSA) to help launch their Business Incubator Centre. Created in collaboration with incubator partners Century Incubator, MBC Africa, E4Impact and Women’s World Banking, the Business Incubator Centre will assist motivated young professionals to generate and develop business ideas into viable business enterprises. I am personally happy about UMB’s role in our association with UPSA’s Business Incubator Centre and I was honored to be appointed to the Council of E4Impact in connection with our commitment to innovation.


At UMB, we have a long-standing history of nurturing businesses and this is most recently demonstrated by our UMB Centre for Businesses model, an independent centre to handle the unique banking needs of our SME clients. To build on our commitment to the SME sector in Ghana, in the coming weeks, we will be organizing a series of SME Clinics in Madina, Kasoa and Kumasi for our SME clients. I can confidently say that we are the only indigenous bank with such a holistic approach to SME banking in Ghana.


Finally, if you have not yet downloaded our mobile banking application, UMB SpeedApp, please click here to download the UMB SpeedApp. It is available for Android, iOS and Windows mobile devices. UMB SpeedApp allows you to top up your mobile airtime, execute cardless withdrawals at any UMB ATM, instantly transfer funds locally, transfer mobile money free of charge, and so much more. If you need to reach us, our Customer Contact Centre is open 24 hours a day, 7 days a week on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988.  Alternatively, you can also send us your comments and feedback to our official Facebook and Twitter pages for swift assistance.


As you know, we will always improve, pioneer and innovate in order to exceed your expectations.


Thank you.


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