Message from the CEO

July 1, 2018

Dear Business Partner,

Welcome to another month. This month marks the beginning of the second half of 2018 and we are lining up for greater business outcomes. Also, I would like to wish every Ghanaian a Happy Republic Day!

The trust you have placed in us, as a financial institution, is an onus that we take seriously. In line with our 2018 bank-wide theme of “Digitizing Customer Experience”, I encourage you to download the leading mobile banking App in the country, the UMB SpeedApp (please click here to download it on your Android, iOS and Windows mobile devices) or to stop by any of our branches and let our knowledgeable and friendly staff assist you.

We are making good progress in our quest to meeting the new capital requirement announced by the Bank of Ghana – we shall make an announcement in the months ahead but long before the deadline of December 31, 2018. At the moment, we have entered the second phase of our recapitalisation process and we are very optimistic of the outcome and the interest demonstrated by potential investors thus far.

At UMB, each customer interaction is an opportunity for us to build an enhanced and meaningful relationship.  We value our customers highly, and that is why we resolved to organize the three-part SME Clinics to support some of our customers better manage their businesses. The third and last in the SME Clinic series will come off sometime in mid-July at the Ashtown UMB Centre for Businesses, in Kumasi; for our customers in that catchment area.

Also, we held a UMB SpeedApp market forum to introduce and sensitize traders from far and near on mobile banking and its relevance in managing their finances. I was very delighted with how successful that forum turned out and hopefully, we can replicate this at other major market areas in the near future.

Our progressive thinking and innovative business approach is what makes us stand out from the crowd. We have a clear vision of what we want to be – leaders in this industry backed by state-of-the-art banking technology framework. Our business culture is guided by five core values – Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D.).

Providing exceptional customer service is vital in all that we do at UMB. We are always ready to listen and that is why our Customer Contact Centre operates 24 hours a day, 7 days a week on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988.  Alternatively, reach us via our official Facebook and Twitter pages for immediate assistance.

We look forward to the second half of 2018 and to continuously develop our capacity to the benefit of our customers.

Thank you.


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