Message from the CEO

August 1, 2018

Dear Business Partner,


I extend my warmest welcome to you as we begin the month of August. Last month, we officially launched our Sunyani branch and I must say, we were overwhelmed by the warm reception of the people of Sunyani. The ultra-modern branch becomes our 36th branch and is located on the Nana Bosoma Highstreet, opposite the Green Light Pharmacy. We are very optimistic about the business prospects in the city and so do well to visit our new location whenever you are in Sunyani for a par excellence experience.


Also last month, the Ministry of Information officially launched the 2018 National Policy Summit with UMB as the headline sponsor. The first of the three summits was held in Kumasi last week and I was honoured to lead and deliver the key presentation on “Facilitating Private Capital for Industrialization: Private sector led engagement”. It was refreshing to observe how participants at the Summit engaged actively with suggestions and critiques as well providing insights on how the Government’s achievements recorded so far can be improved. There was insightful rendition on capital formation to propel Ghana’s economic development


We made good on our promise as the last in the three-part series of the SME Clinic came off in Kumasi in July, 2018. The climax was held in the UMB Centre for Businesses located in Ashtown, Kumasi for our SME clients in and around that catchment area. I want to express my gratitude to the apt team of facilitators from KPMG and everyone that made the seminar a success. This kind of engagement sheds light on our “Big on Small Businesses” mantra and gives us the opportunity to meet our clients half way to offer all the support they need in sustaining their businesses. And given how successful it was, it is only right that we continue to organize these SME Clinics for most of our SME clients.


At UMB, our entire approach is focused on how and what more we can do to digitize your experience with us. And that is what primarily informed our decision to develop a one-of-a-kind mobile banking application. Our innovative mobile App, UMB SpeedApp, continues to receive positive reviews and I beseech you to also download the leading mobile banking App in Ghana and let us have your feedback. Be rest assured that we take all your feedback very seriously as it is the basis upon which research and development for our flagship products and services depend on. One unique feature is that the UMB SpeedApp can be used by non-customers who get to earn amazing interest by saving on the UMB Wallet account (click here to download it on your Android, iOS and Windows mobile devices).


Anytime, any day you have feedback for us, do not hesitate at all to reach our Customer Contact Centre team who operate 24 hours a day, 7 days a week on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988.  On the other hand, reach us via our official Facebook and Twitter pages for swift answers to all your questions in connection with our mobile banking App and other products/services.


No matter what the future holds, we will continue to leverage on our expertise to exceed your expectations.


Thank you.


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