Message from the CEO

September 5, 2018

Dear Business Partner,

We started off this month on a very good note. September primarily signifies the beginning of the school year for most students in Ghana and to facilitate this, UMB continuously explores opportunities aimed at onboarding more Institutions onto our school fees collection platform.  For this school year, I am happy to announce that our bank has partnered with the University of Ghana to collect tuition fees for the premier University. With this new partnership; parents, guardians and their students can now pay tuition fees at any of our 36 branches nationwide. For most parents and students alike, payment of tuition fees is the most critical yet daunting activity in this period – and that is why UMB is offering the most convenient way to do so.


Also, we are giving away amazing prizes and souvenirs to anyone who visits our University of Ghana branch to pay tuition fees, to open an account or download and sign up for the UMB SpeedApp (click here to download on your Android, iOS and Windows mobile devices). For those who might not know, our Aspire Student Account is designed to offer a sound and solid financial foundation for the future by fulfilling the peculiar needs and lifestyles of tertiary students.


Through recent years of strong financial performance in the industry, our Bank has built a long-lasting reputation as a premier financial institution that prides itself in delivering innovative and superior services to our customers from all segments. In spite of the recent challenges in our market and industry, our penchant for supporting and nurturing indigenous businesses culminated in the recent announcement at the official Signing Ceremony of a $10.7 million credit facility advanced to the Central Sugar Company to produce cassava starch in commercial quantities under the government’s One-district, One-factory (1D1F) Initiative. I am happy to reiterate that, this is a first-ever by any privately-owned indigenous bank in the country. This project, when completed, will positively impact the local economy in Prang, in the Pru District of the Brong-Ahafo Region. This is a demonstration of our bank’s pledge to supporting the government’s industrialization agenda by making capital available to private sector business promoters under the 1D1F initiative and other funding programmes.


UMB has been in this business for 46 years and as a dynamic financial institution, our bank has proven experience and expertise on all sides of the entire banking and finance spectrum. In doing business with UMB, you will find integrity, commitment and excellence. Our commitment and dedication to our core corporate values – Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D.) is unflinching and our mission and vision remain strong as ever.


If you have any feedback for us, connect with our 24hour Customer Contact Centre team on any of our toll-free lines MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988. The team is also active on Facebook and Twitter.


We look forward to serving you with speed on our mobile banking application, UMB SpeedApp, as well as in any of our branches nationwide.


Thank you.


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