Message from the CEO

November 5, 2018

Dear Business Partner,

Welcome to a new month. At UMB, we are very optimistic about what the future holds for our bank especially as we draw closer and closer to the end of 2018 – a year that has seen the banking industry experience some tremors. As the governor of the Bank of Ghana has often stated, the industry is generally resilient and sturdy.

I am excited to note that since our February launch of the UMB SpeedApp, customer adoption and momentum behind our mobile banking application has been overwhelming. As it stands, the UMB SpeedApp has been one of the top trending Finance apps in Ghana. In a bid to close the year on a stellar note, we have enhanced the UMB SpeedApp, enabling it to be used free of data charges. This means that, you can now launch the App and transact even when you have zero data balance.

Available resource indicates that it takes the average Ghanaian 27 hours of work to pay for 500MB of data, whereas it takes 17 hours, 5 hours and 1 hour of work to pay for 500MB in South Africa, United States and Germany respectively. At UMB, we realize how the cost of data can drain your finances and that is why as a customer-centric bank, we took it upon ourselves to fully bear the cost of data when using our mobile App. This data-free offer is the first of its kind in the banking industry. It is currently on trial for a limited period of time for MTN and AirtelTigo subscribers only – Vodafone subscribers will be included once the trial period expires. This innovative data-free offer is in line with our bank’s quest to enhance and digitize the experience of our customers.

Needless to say, there are possible challenges that surrounds the introduction of any innovation and that is why it is on trial currently. With so many moving parts there could be a technical hitch or two in this period, so I ask in advance for your patience if we have to fine-tune some aspects. Having said that, the data-free version of the UMB SpeedApp has functioned perfectly and I am confident that our outstanding tech support teams will do everything they can to sustain this innovative offer.

Should you require any assistance, call our 24-hour Customer Contact Centre team on any of our toll-free lines: MTN 0800-100880, Vodafone and Airtel 0800-10088 and all other lines 0302 633 988. Additionally, the Customer Contact team is very responsive on our Facebook and Twitter accounts – interact with us!

As we continue to amplify our SpeedApp activities, we pitched camp on the University of Ghana – Legon campus between 22nd to 26th October to intensify the product awareness. We successfully indulged in onboarding and rewarding students while engaging and assisting them with all support issues. We are looking to replicate this in Kumasi and Takoradi campuses so be on the lookout for the SpeedApp Champs in your various schools.

We are still very much on course in our recapitalization process. Several productive stakeholder meetings and engagements have been held and many more have been scheduled in the coming days. By the end of this month, we will make an announcement on our position after necessary approval from the Bank of Ghana.

Thank you for your continued support and confidence in UMB.


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