Message from the CEO

December 11, 2018

Dear Business Partner,

As we approach the end of 2018 on a high note and with optimism, UMB comes bearing gifts in this month of December. As a brief reminder of the fruitful year behind us, we can recall some significant highlights during the year’s course. In our widely successful year which had many noteworthy developments, I would like to think that launching our UMB SpeedApp was up there with the most exciting endeavours. Further, you may have noticed that we have enhanced the trending UMB SpeedApp to allow selected telco subscribers continue to transact on our mobile platform even with zero data balance!

For us at UMB, 2018 kicked off with our New Year press soiree in association with the Ghana Journalists Association (GJA), where we showed our appreciation to members of the media while reinforcing our close ties. I was more than happy to meet and network with over 80 editors, reporters and managers from both the private and state-owned media. It was a meaningful engagement as it deepened our existing relationship with the media while ensuring that the UMB story was articulated in a manner that was mutually beneficial.

Across the bank, we remain true to our 2018 theme of “Digitizing Customer Experience” and as such we are constantly enhancing our banking technology and risk management abilities to guarantee that you experience avant-garde services, readily available at your fingertips. This year saw the official launch of our mobile banking App, UMB SpeedApp in February and I have observed with keen interest the high rate of adoption, especially with the recent introduction of the Data-Free/Sponsored Data offer. As might be expected, we have recorded very high utilization rates by our mobile banking and wallet customers even in the face of stiff competition and disruptions in the market. We have been engaging closely with customers during the rollout of this mobile application, and we very much appreciate the phenomenal support and patience invested in us during this period.

I am particularly excited to reiterate that it is the first of its kind offered by any bank in Ghana – mobile banking on free data! I urge everyone to download the UMB SpeedApp and experience the fantastic services available as we deepen our efforts towards branchless banking. New and existing users on MTN and AirtelTigo networks should update their App to enjoy the convenience of the UMB SpeedApp at no data charges.

As part of UMB’s corporate social responsibility, we awarded a full scholarship to the 2017 Overall Best WASSCE Student at the annual West African Examinations Council Excellence Awards held in Accra in the month of March. Everyone at UMB wishes the awardee, Jochebed Adwoa Sutherland the very best as she pursues a Medical programme at the University of Ghana, Legon.

As always, we aim to reach our valued customers wherever they may be with the most convenient and accessible banking and finance solutions. The month of May marked another significant milestone as we officially opened our new, ultra-modern branch in Sunyani to the public. We are eternally grateful to the wonderful people of Sunyani for the warm reception and to everyone who joined us on that momentous occasion.

In collaboration with KPMG, we conducted training sessions for select SME business leaders; customers and non-customers alike to equip them in best business practices ranging from succession planning, corporate governance and tax compliance for SME’s in Ghana amongst other relevant business matters. These sessions were held in our three Centre for Businesses located in Madina, Kasoa and Ashtown in the Ashanti Region. As we deepen our stake in the SME sector, we will continue to organize more of such relevant training seminars frequently.

In the month of August, UMB became the first Bank in Ghana to disburse a facility under the Government’s One District One Factory (1D1F) Initiative. In addition to disbursements under the 1D1F, we are also the Bank that has successfully disbursed most facilities under the Government of Ghana’s ‘Business Stimulus Package’ programme. These undertakings and collaborations with Government underscore our commitment to nation building and concretize our steps towards fulfillment of our pledge to support government’s business initiatives with funding of up to $100 million.

Consistent with our nation building agenda, we partnered the Ministry of Information to deliver the 2018 National Policy Summit, which for the first time and through our support took place in three Regions in Ghana; Ashanti, Northern and Western Region respectively. The summit afforded participants drawn from key government and private sector stakeholders the opportunity to dialogue on pertinent national issues of grave importance and to share meaningful and practical solutions.

In recognition of our theme for 2018 ‘Digitizing Customer Experience’, it did not come to us as a surprise when we were adjudged the best Customer Experience Award’ at the 4th Ghana Finance Innovation Awards in October. This award proves how we continue to demonstrate exceptional service by going “above and beyond” in our day to day customer engagements.

Without a doubt, the banking and finance industry has witnessed a number of challenges in recent months. But through it all, our bank has stood very strong, and we intend to remain a buoyant and innovative example for indigenous banks, a forthright fintech advocate and a trusted companion for several years to come. I wish to reassure you that our bank is almost through with our capital raising efforts and I am very confident that we will be announcing great news in the coming days.

We thank you for trusting us with your business or considering our exceptional services for the future.

Thank you.


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