Message from the CEO

January 8, 2019

Dear Business Partner,

Happy New Year to everyone! I hope you celebrated the beginning of 2019 in good spirits with family, friends and loved ones. As we welcome the new year, it is good to look ahead and ponder over what 2019 has in store for us and the opportunities awaiting us to tap into.

Before that, a quick recap of the year gone by. 2018 was an eventful year for all of us at UMB and the banking sector in general with all the banking sector reforms that ultimately changed the market landscape in Ghana. The banking sector saw several developments in the last twelve months than the last 12 years all put together – in mostly less than favourable circumstances.

Throughout the period, we were mindful that we must always keep our chin up in the face of complications.  But we have also achieved a significant amount; the highlight of which is when we received funding to meet the new Bank of Ghana minimum capital requirement of GHS400 million. We enter 2019 from a position of financial strength and are carrying forward that positive outlook.

Our paramount goal is to be your most trusted indigenous banking and finance provider and to go beyond the norm to not only meet your needs, but exceed your expectations. UMB now has the financial and technical capacity to considerably increase support to retail and business/SME customers who play a pivotal role in Ghana’s economic order.

Within UMB, we propagated our “Digitizing Customer Experience” theme/strategy and judiciously executed it throughout 2018 with the UMB SpeedApp in the forefront – we will amplify our efforts and continue on that trajectory this year. In the past year, we narrowed in on our retail and SME banking activities and it is imperative to note that we have become a forerunner in innovative distribution in retail banking as well as SME/Business banking through our specialized Centres for Businesses located in Madina (Accra), Kasoa and Ashtown (Kumasi). But of course, we will not rest on our ores as there is still a lot of work to be done in 2019.

At the end of such an eventful 2018, I want to take this opportunity to thank you for doing business with us. We not only value our relationship with you but take the responsibility of being your banking partner very seriously. It has been an honour to work with and for you in 2018 and we look forward to our sustained partnership in 2019 and beyond!


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