Message from the CEO

August 7, 2019

Dear Business Partner,

Happy new month everyone! Last month ended on a great note as we honoured our high performing back office and front office staff for the first quarter of 2019 at a modest S.P.E.E.D. Champions ceremony in our head office. On behalf of Management, I presented a citation and cash prize to them for  excelling at their various roles.

For those who may not know, the S.P.E.E.D. Champion initiative is a quarterly internal reward scheme that honours our members of staff who project our core values of Speed, Passion, Excellence, Ethics and Diligence in the discharge of their duties. The quarterly S.P.E.E.D. Champion reward scheme is one of our Bank’s initiatives to encourage staff members to project our S.P.E.E.D. core values and live the Ideal UMB Way.

UMB, being a long-standing  partner to most large and small scale businesses in Ghana, will continue to provide superior and innovative financial and non-financial services to our cherished customers. That said, as part of our continuous customer engagements, we hosted a cross-section of our SME customers in our head office for an interactive seminar where we shared information and took them through prudent financial practices with focus on best practices in managing the cash cycle of a business. We had in attendance about one hundred participants drawn from all our branches in the Greater Accra region.

Just like many other businesses, UMB continues to face new challenges in our industry as the swiftness and scale of change are unmatched. In order to overcome these challenges, we are undergoing a bank-wide organizational transformation that includes initiatives such as employee reorientation to reinforce our brand’s mission and vision as well as our core values of Speed, Passion, Excellence, Ethics and Diligence (S.P.E.E.D). Such developments will enable us to become swifter at detecting and tackling changes in the industry.

Let me end by reiterating our Bank’s full commitment to reinforcing our competences in order to exceed your high expectations. We appreciate your business and look out for exciting new developments in UMB. Do have a great month ahead!


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