Message from the CEO

Dear Business Partner,

Welcome to a new month. First and foremost, my thoughts and prayers are with you and your loved ones during this difficult period. Like so many of us, it saddens me to learn, on a daily basis, the dire effects this coronavirus pandemic is having on individuals and businesses.

Given the situation we find ourselves in, we at UMB have prepared financial relief packages for our retail and business customers who have been hard-hit by this pandemic. That said, you can reach out to your Relationship Manager or visit any of our branches to learn how you can take advantage of our COVID-19 financial relief packages. This is a demonstration of our commitment to you, through thick and thin.

Despite the unprecedented challenges we face, I want you to know that we are open and doing business across all our thirty-six branches. Our highest priority remains the health and safety of our valued customers and employees. Although our banking halls are safe and secure, our ways of serving you in our banking halls have slightly altered in line with social distancing protocols and mandatory wearing of masks with the aim of protecting you, our valued customer and employees.

As part of our COVID-19 response initiatives, I am also pleased to announce that we have created a dedicated webpage (https://www.myumbbank.com/covid-19/) to help you stay up-to-date with latest developments and actions at UMB during this period.

We are continuously monitoring the situation and we will respond appropriately as and when there are any developments. For now, I wish you all the best and please stay safe and healthy. UMB needs you alive!

Sincerely,