Message from the CEO

June 2, 2020

Dear Business Partner,

Welcome to the month of June. I must admit that the months have dragged on especially as we continue to get through the challenges that COVID-19 presents in our business environment.

Although COVID-19 has disrupted the business space, we, at UMB, are very committed to weathering the storms with you as your strategic business and financial partner. It is therefore in this regard that we have put in place financial and non-financial support such as special loan packages, renegotiation of loan terms, free business advisory services, moratoriums and so much more to help affected SME’s stay in business.

I hereby encourage you to call on your dedicated Relationship Manager or visit any of our branches nationwide to access this wonderful support, especially, businesses that have challenges in these trying times.

Even as we look forward to welcoming you in our various branches across the country, we have adjusted to the new normal to ensure that we keep you and our staff safe at all times. We have therefore heightened our COVID-19 health and safety protocols across all our touchpoints and branches and revamped our digital offerings such as our UMB SpeedApp, the UMB internet banking platform and our newest tap and pay feature on our VISA cards to give you a seamless banking experience anytime. We welcome you to sign up for any of our wonderful digital service offerings so that you too can enjoy convenient banking on your terms wherever you are.

Our 24-hour customer care I must say is the best and in our bid to delight you even more, we have included a 24-hour WhatsApp Banking feature to provide you with excellent customer care for all your enquires or comments about any of our products, services or processes. Please call us on 0302633988, 0800100880 (Toll Free) or chat with us on WhatsApp on 0266020400.

It is my personal conviction that we will soon overcome this pandemic and return to normalcy and as such I urge you to continue to stay safe by protecting yourself and others.

I wish you a productive month and we look forward to building a meaningful relationship with you.


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