Message from the CEO

July 1, 2020

Dear Business Partner,

I welcome you to another month that marks the beginning of the third quarter in our financial calendar as well as Ghana’s Republic Day commemoration on July 1st. On this day, I wish every Ghanaian a happy Republic Day and I salute our gallant forefathers who sacrificed to ensure that posterity could enjoy our current sovereignty.

Although COVID-19 has disrupted the business space, we at UMB are very committed to weathering the storms with you as your strategic business and financial partner. It is therefore in this regard that I am happy to share with you that we have been selected as one of the preferred banks to disburse soft loans to qualifying businesses under the Coronavirus Alleviation Programme (CAP) Business Support Scheme under the auspices of the National Board for Small Scale Industries (NBSSI). Apart from meeting with our SME clients to discuss challenges and find solutions amid the pandemic, we will be organizing our annual SME Clinics online to share information on various topical issues to support their businesses.

I hereby encourage you to call on your dedicated Relationship Manager or visit any of our branches nationwide to access this wonderful support, especially, businesses that have challenges in these trying times.

In line with our Bank’s digitization agenda and the desire to continuously exceed your expectations, I am happy to report that, we are working to implement updates to our bills payments, collections and transactions services with integration with the platform, purchase of select airline tickets, automation of insurance claims and payments to Mobile Money, Bank accounts and ATM’s and ECG bills payments. These innovative developments, amongst many others, will greatly expand and enhance our service delivery across all our digital touchpoints.

In our bid to mitigate the spread of the coronavirus, we are upholding the highest level of COVID-19 health and safety precautions at all our premises and branches; but in order to enjoy a more convenient experience, I will encourage you to use our digital channels such as the UMB SpeedApp for your banking needs whenever, wherever.

That said, I implore you to stay safe and stay home as much as you can. Let’s continue to fight COVID-19 together by adhering to the health and safety measures advocated by the health authorities and allied agencies.

To you, our valued customer, I want express my sincere appreciation for your continued business in these trying time. Our affable and knowledgeable employees are ever ready to assist you take advantage of our suite of superior banking products and services. Call our 24-hour Contact Centre on toll free number 0800100880 or 0302633988 or via WhatsApp on 0266020400.

On that note, I wish you and your family a wonderful month ahead and look forward to a continued relationship.


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