Message from the CEO

August 6, 2020

Dear Business Partner,

I wish to extend my warmest welcome to you for the month of August. The significance of this month on our nation’s calendar is not lost on us as a truly indigenous bank.  It is a time for us to reflect on the sacrifices of our founding fathers and for us strive to emulate their deeds to build this nation for posterity. So in the famous words of John F. Kennedy, “ask not what your country can do for you, ask what you can do for your country”.

Moving on, UMB as a customer-centric bank is always looking for better ways to provide you, our cherished customer, with superior products and services that are relevant and delight your banking experience. That said, we are continually improving our infrastructure and procedures to ensure efficiency in our service delivery to you.

The spread of coronavirus continues to adversely impact the operations of several businesses. Consequently, UMB’s total operating income declined by 6.5% year-on-year to GHS115.8m as at Half Year 2020. However, our unique operational efficiency strategies resulted in a 10.4% reduction in expenses, year-on-year. In effect, our Bank recorded a Profit After Tax of GHS16m, which represented a growth of 194% on a year-on-year basis. Customer deposits also increased by 31% year-on-year to GHS2.2bn while our Assets also trended upwards by 25% year-on-year to GHS3.3bn. These positive key indicators attest to the fact that UMB is a resilient bank even in the face of eventualities occasioned by a crisis.

As the world transitions to the new normal during this coronavirus pandemic, we continue to focus on serving you better by ensuring that you have access to safe and convenient banking during this period. For that reason, we encourage the use of our digital channels such as the UMB SpeedApp, ATMs and internet banking for all banking needs. While all our branches nationwide remain open to serving you in line with COVID-19 health and safety protocols, we assure you of the highest service standards at all our branches and offices.

In a related development, we have introduced the UMB Visa contactless cards that allow you to perform safe and secure payments at contactless-enabled POS devices. The “tap to pay” enhancement will limit the handling of cash, reduce the instances of card cloning or card swapping and so much more. As we embrace digital ways of banking, let us remain extra vigilant in order not to fall victim. Remember, UMB will never call you to request for your confidential banking information like usernames, PIN or passwords.

While we appreciate the adverse effects of this crisis, UMB seeks to continue supporting customers and to this end, we have introduced the UMB Controller Loan product for government workers to cater for personal everyday needs. If you qualify or you know anyone who does, I encourage you to visit the nearest UMB branch for more information and subsequently apply for the loan payable in up to 48 months at a competitive interest rate.

Whenever in doubt or you need any help concerning any of our innovative products and services, do not hesitate to call our 24-hour Contact Centre on toll free number 0800100880 or 0302633988 or WhatsApp us on 0266020400 for swift assistance.

UMB is here to partner you in all spheres of your life so reach out today and let us know how we can support your dreams. On that note, please stay safe and we look forward to doing business with you.


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