Message from the CEO

September 1, 2020

Dear Business Partner,

As we ease into the ‘ember’ months of the year, it is a great time for a fresh start by focusing our energies on improving our productivity to end the third quarter well.

To recap the activities of the past month, I am happy to share that we successfully held our 45th Annual General Meeting (AGM) with our Shareholders, to discuss our performance in the 2019 financial year, realign our business strategies and consolidate our gains by prioritizing your business needs. This way, we can ensure to record an even impressive financial performance than what we recently published for our half year financials.

On that note, I am happy to share with you that UMB obtained the internationally-recognised PCI-DSS Certification in addition to our ISO 27001 Certification. With this certification, we have demonstrated our commitment to the protection of cardholders’ privacy and banking information with every UMB banking transaction. I hereby encourage you to sign up for any of our instant UMB UnionPay and UMB Visa contactless debit cards for fast, secure and convenient access to your money anywhere in the world.

At UMB, we understand the financial burden in these uncertain times and as such we have rolled out financial interventions especially for government and public sector workers with the UMB Controller Loan product. Government workers can now access up to GHS150,000 in less than 48 hours to cater for everyday personal needs at a competitive interest rate and then pay back in 48 months with the UMB Controller Loan. The exciting part of this loan is that, you do not need to be a UMB account holder or require any form of collateral. If you qualify or know anyone who does, kindly visit or let them stopover at the nearest UMB branch to apply now.

Similarly, as part of the several interventions that we continue to offer customers in sustaining their businesses and its steady growth, our SME Banking Department organized the maiden virtual edition of the annual SME Clinic for over two hundred SME customers on the theme, “Running a Successful SME Business in a Disruptive Environment”. Participants were taken through a variety of topics on identifying opportunities and finding the right balance between risk and profit maximization to ensure business continuity and longevity. On this note, if you are an SME owner or hoping to kick-start a business, I welcome you to experience our unique service and product offering for SME’s at any of our three dedicated UMB Centre for Businesses across the country.

While we assure you of the highest safety standards within our branches and office premises, continue to use our safe and secure electronic banking platforms such as the UMB SpeedApp and our Internet Banking portal for your banking transactions whenever, wherever. If you must visit us at any of our thirty-six branches nationwide, kindly ensure to observe all our COVID-19 health and safety protocols.

Alternatively, you can share your feedback on our products and services on WhatsApp number 0266020400 or call our 24-hour Contact Centre for support on toll free number 0800100880 or on 0302633988. You can also follow us on our social media platforms on Facebook, Twitter, Instagram, LinkedIn and YouTube for up-to-date news and events.

I wish you a wonderful and fruitful September. God bless you and our homeland Ghana!



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