Message from the CEO

November 3, 2020

Dear Business Partner,

We at UMB are excited that November is upon us and we remain positive that we will end this year, 2020 on a great note.

Many exciting things happened over the last month and I crave your indulgence to recap some of the highlights. We joined millions around the world to celebrate the Global Customer Service Week. And on this note, on my own behalf and that of Management and staff of UMB, we want to once again say thank you for your continued support of our business. We promise to grow with you so that together we can build our economy for posterity.

October also marked a significant period in the health calendar of the world as millions, including our staff commemorated Pink October to bring awareness to the fight against breast cancer. Let me use this opportunity to encourage you to get screened regularly and to support this worthy cause even beyond October.

In line with our meticulous approach to deploying capital, controlling operating costs and risks in the business, we recently published our Third Quarter Financials, which saw an earning of GHs22.3million, representing a growth of 156% year-on-year basis. In spite of the global economic challenges, our impressive financial performance is partly attributed to the loyalty and trust that you have reposed in us as your preferred banking partner and for that we say thank you.

As the holiday season fast approaches, UMB understands the financial burden this season may bring. For this reason, we have deployed many financial interventions including the UMB Controller Loan for government workers on the CAGD payroll, to secure up to GHS150,000 within 48 hours at an affordable interest rate to cater for their essential personal needs. Salaried workers can also access up to 50% of their monthly salary in advance to handle life’s little emergencies and then pay back by month-end.

At UMB, we have invested heavily in our digital infrastructure and digital eco-system to safeguard your banking information and transactions and that is why we are PCI DSS and ISO 27001 Certified. While we encourage you to use any of our safe suite of digital banking platforms, kindly ensure to observe safety precautions such as; keeping your password or PIN a secret and ignoring unsolicited calls or messages asking you to perform a task. Please note that UMB is always available to offer any assistance you may need so if you are ever in doubt, kindly contact your Relationship Manager or call our 24-hour UMB Contact Centre on toll free 0800 100 880 or on 0302 633 988 or WhatsApp us on 0266 020 400 for assistance.

On this note I wish you a fruitful month. Please continue to patronise our products and services and share your feedback with us.




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