Message from the CEO

February 5, 2015

Dear Valued Partners,

As we welcome the month of February, I am excited to share that our Osu and Spintex branches will be opening soon.  Outfitted with our state of the art features including our 24 HR EZones with 24HR ATMs and E-Banking, our Osu and Spintex branches will be ready to provide you with the very best in banking in a few short weeks.

Additionally, we continue to work hard to provide you with partnerships that bring you added convenience and value. For instance, we have recently partnered with the Accra Metropolitan Assembly (AMA) to expand your AMA pay points. You may now pay your AMA building permit and property rate taxes at any of our 28 branches.

Another new service that we have recently launched is our Customer Complaint Hotline. It is important to us that every customer enjoy excellent service each and every time that they visit UMB. If for some reason this does not happen, we have created this hotline, which provides customers with direct access to a member of our executive team to lodge their service complaint.

I am happy to announce that through the New You Promo, we were able to make a meaningful monetary donation to CITI FM Foundation’s Citi Opportunity Project on Education (COPE). COPE is a wonderful organization that provides scholarships to brilliant, yet underprivileged Ghanaians so that they can pursue senior high school and tertiary education. Through our donation, COPE will be able to provide promising students with the opportunity of a quality education.

Also, please join me in congratulating our New You Promo grand prize winner, Joseph Boateng and our second prize winner, Charity Enyonam Attifu. Joseph is the lucky recipient of the grand prize of GHC100,000 and Charity won the lovely Hyundai ix35. Thank you to everyone who participated and thank you to all of our customers for your continued loyalty, support and patronage.

UMB …you first!

Until next month,

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